Ofcom’s consumer protections ‘fall vastly short’

Ofcom has introduced new rules aimed at better protecting UK mobile customers against unexpected roaming charges while using their phone abroad and at home.

Following the UK’s exit from the European Union, EU ‘roam like at home’ rules – and UK law requiring mobile operators to alert customers of roaming charges when they start to roam – have ceased to apply. Since then, many operators have voluntarily continued to send their customers alerts.

However, a review...

AI to curtail revenue leakage in 5G roaming connections

According to Juniper Research, AI solutions will curtail “revenue leakage” in 5G roaming connections.

The research suggests that average revenue leakage per 5G roaming connection will decrease from $1.72 to $1.20. This significant reduction is attributed to the strategic implementation of AI-based segmentation by telecom operators, marking a pivotal advancement in monetising data-centric users.

Revenue leakage pertains to the value of services provided but not...

Half of Brits think European roaming fees are ‘unfair’

Half of Brits think it’s unfair they have to pay additional charges for using their mobile devices while travelling elsewhere in Europe.

That was the key finding from a survey conducted by Virgin Media O2. As it’s keen to point out, it was the only UK operator not to reintroduce EU roaming fees post-Brexit.

Gareth Turpin, Chief Commercial Officer at Virgin Media O2, said:

“We know that many people will be cost-conscious when going on holiday this year,...

Martin Lewis wants roaming charges to be regulated

MoneySavingExpert’s Martin Lewis wants roaming charges to be regulated amid rocketing living costs.

UK RPI inflation has reached 11.7 percent, the highest in the G7, and is set to increase further later in the year. People up and down the country are increasingly struggling to make ends meet and the UK Government is widely seen as ignoring the crisis.

Energy bills are the biggest contributor to soaring inflation and it’s where Lewis has rightly focused the majority...

Lumine Group snaps up connectivity monetisation firm TOMIA

Someone counting a fan of US dollars.

Lumine Group, a division of Volaris Group focused on the communications and media vertical, has acquired TOMIA, an innovator in global connectivity monetisation solutions.

TOMIA’s software optimises and orchestrates critical inter-carrier business processes including data and financial clearing, network roaming, real-time campaign management and interconnect solutions.

Many of the industry’s leading service providers are said to rely on TOMIA’s technology to...

Vodafone UK waives Ukraine call and roaming fees

Vodafone UK is waiving all call fees to Ukraine in addition to providing free data roaming to customers in the country.

Ahmed Essam Shelbaya, CEO of Vodafone UK, tweeted:

https://twitter.com/AhmedShelbaya/status/1497191194887135269

In addition to the decision to help people keep in touch with their loved ones, Vodafone is making a donation to relevant humanitarian efforts.

“We will also donate, through the Vodafone Foundation, up to €500k from its...

Virgin Media O2 humiliates rivals by not reinstating EU roaming fees

Virgin Media O2 is taking a playbook once written by rival Three and will buck the trend of reinstating EU roaming charges.

Gareth Turpin, Chief Commercial Officer of Mobile at Virgin Media O2, said:

“We’re starting the year by giving our customers some certainty: we will not be reintroducing roaming fees in Europe for customers on O2 or Virgin Mobile.

Unlike all the other major mobile networks who are bringing back roaming fees, we will not be following suit....

Misidentification of roaming data set to cost operators $484M this year, $2.1B by 2026

A new study by Juniper Research highlights the losses that operators are expected to incur from misidentifying roaming data traffic.

This year, the company’s analysts estimate that operators globally will miss out on $484 million. While certainly not unsubstantial, it’s relatively small change compared to the years ahead.

By 2026, Juniper Research projects the losses will reach a staggering $2.1 billion—representing an eye-watering growth of 331 percent. Operators...

Juniper Research: Users of 5G roaming services will surpass 200M by 2026

According to a study by Juniper Research, the number of 5G roamers is set to surpass 200 million by 2026.

While much of life slowed to a crawl during the pandemic, the 5G rollout continued at pace. With the worst of the pandemic hopefully behind us, operators are now ramping up their deployments even further.

Juniper’s analysts predict an increase in the global number of 5G roamers from 4.5 million in 2021 to 210 million in 2026. As international travel cautiously...

Opinion: EE brings back fees for EU-roaming Brits

British operator EE is planning to reintroduce fees for roaming in the EU from next year while others are lowering their existing fair use policies.

Back in 2018, I wrote an opinion piece that roaming fees were unlikely to make a return. Anti-Brexit campaigner and Labour MP Hilary Benn tweeted this week that it hasn’t aged well:

In my defence, all of the operators committed not to reintroduce roaming fees—a pledge they recommitted to as late as January...