Third of IT decision-makers rely on ‘gut feel’ when choosing network operator

Someone grabbing flab on their stomach.

A third (32%) of business leaders admit that over 50% of their decision-making process is based on emotional response or ‘gut feel’ when choosing a network provider. 

This is according to a new report from Arelion (formerly Telia Carrier), a provider of telecommunication services.

Decision-makers in the US are particularly driven by emotion, with 46% attributing over half of their decision-making processes to it. The survey was conducted in the US,...

RootMetrics names EE the best UK network for ninth year

Mobile network performance measurement firm RootMetrics has named EE the UK’s leader for the ninth year running.

Overall, EE came out on top for all UK-wide RootScore categories ('Reliability', 'Accessibility', 'Speed', 'Data', 'Call', and 'Text').

Marc Allera, CEO of the consumer division at EE-owner BT, said:

“We are proud to be named the UK's best network for the ninth year running. Reliability is of huge importance to our customers, and we pride...

UK announces plans to ‘unleash’ 5G and 6G innovation

The UK Government has announced plans to “unleash” 5G and 6G innovation, including through a partnership with South Korea.

Up to £25 million has been set aside for the ‘Future Open Networks Research Challenge’. Academics and industry players can apply for funding to support their early-stage research into open and interoperable telecom solutions, such as Open Radio Access Network (Open RAN).

The Future Open Networks Research Challenge is part of the UK...

Customer engagement and billing are vital to a CSP’s success

Research shows that 89% of purchasers want two-way discussions with organizations by means of various channels. However, more than half (53%) said they were disappointed at how they frequently can't answer to a message sent from a business, whether to pose an inquiry, get an update, or complete an activity like a booking.

Altogether, 3,000 shoppers across 15 nations were surveyed for the study appointed by cloud communications platform Sinch.

This comes after a study...

Vodafone is now the UK’s largest full-fibre provider

Vodafone has become the UK’s largest provider of full-fibre broadband.

Full-fibre is up to 25 times faster than copper broadband and five times more reliable. Vodafone’s full-fibre services are now available to over eight million homes—more than TalkTalk, Sky, BT, and Virgin Media.

Broadband provider (consumer sales)Number of premises Full Fibre (FTTP or FTTH) is available atVodafone8,007,839TalkTalk7,918,492Sky7,361,859BT7,267,221Virgin Media1,104,862

Max...

Ericsson is hiring 250 people ‘to support 5G growth’

Ericsson has announced plans to hire 250 people at its R&D centre to work on projects that will “support 5G growth”.

The roles will be based at the Swedish vendor’s R&D centre in Athlone, Ireland. Ericsson’s software development campus is one of the country’s largest.

“Today’s significant announcement by Ericsson, a company that has had a presence here in Ireland since 1957 and an R&D facility in Athlone since 1979 is terrific news and...

RootMetrics examines five years of call advancements

A report from mobile network performance specialist RootMetrics examines the past five years of call advancements.

The UK is set to bid farewell to copper landlines and upgrade to a fully digital call network. RootMetrics’ report highlights some of the advancements over the past five years that have made this switch viable.

By 2025, the UK intends to switch off its copper landline network in favour of Voice over Internet Protocol (VoIP). As with any transition, there...

Report highlights audio-video experiences that will be ‘only on 5G’

A report from InterDigital and Futuresource highlights audio-video experiences that will only be available using 5G networks.

“Significant engineering and innovation has shaped the emergence of 5G and we are beginning to realise the benefits of this enhanced wireless ecosystem, particularly for video and video-enabled experiences,” said Henry Tirri, Chief Technology Officer, InterDigital.

“This report in partnership with Futuresource Consulting highlights myriad...

CityFibre’s full-fibre to deliver over £40B of direct economic benefits

New research suggests that economic benefits worth over £40 billion will be reaped by CityFibre’s full-fibre rollout.

The research – conducted by consultancy firm Hatch – covers a 15-year period and examines the rollout across 285 cities, towns, and villages in England and Scotland.

Boosts to productivity and innovation account for £22 billion of the economic benefits; with poor connectivity no longer posing a barrier.

As more people transition to...

SaaS can slash telcos’ costs by 25% over 5 years 

Research from Analysys Mason suggests that communication service providers (CSPs) can achieve cost savings of around 25 percent over five years by adopting SaaS.

The research – commissioned by Nokia – makes the projection based on comparing the cost of CSPs buying, managing, and maintaining their own hardware and software infrastructure.

Justin van der Lande, Research Director at Analysys Mason, said:

“As this research shows, there are many factors that...