Ofcom’s consumer protections ‘fall vastly short’

Ofcom has introduced new rules aimed at better protecting UK mobile customers against unexpected roaming charges while using their phone abroad and at home.

Following the UK’s exit from the European Union, EU ‘roam like at home’ rules – and UK law requiring mobile operators to alert customers of roaming charges when they start to roam – have ceased to apply. Since then, many operators have voluntarily continued to send their customers alerts.

However, a review...

BT updates price hike policy ahead of new regulations

BT is overhauling its policy on mid-contract price hikes ahead of strict new regulations being imposed by the UK's communications regulator Ofcom. The company said it will stop linking price rises to inflation and instead specify clearly in monetary terms what increases customers can expect. 

The move comes after Ofcom found last year that the way telecoms companies raise prices lacks transparency and can be confusing for consumers. Under BT's current model, tariffs are adjusted...

Connected Nations: UK full-fibre broadband reaches 17M homes

A record-breaking 17 million UK homes now have access to full-fibre broadband, according to Ofcom's latest Connected Nations report released today.

The report highlights the advantages of full-fibre broadband, emphasising its increased reliability and resilience compared to traditional copper-based networks. 4.6 million households have already made the switch.

Analysis indicates that providers experience fewer faults on their fibre networks, contributing to a smoother...

Ofcom plans to improve mid-contract price rise transparency

UK telecoms regulator Ofcom has announced plans to improve transparency around mid-contract prices.

The regulatory body has expressed concerns about the prevalent practice of mid-contract price rises – often linked to unpredictable inflation – adopted by major phone, broadband, and pay TV companies. In response, Ofcom is suggesting tougher protections for consumers by considering a ban on this practice.

Confusing price rise terms

Ofcom argues that unclear terms...

Ofcom: Over half of UK can access full-fibre, mobile coverage steady

In the latest release of Ofcom’s Connected Nations report, the regulator has provided insight into the state of mobile coverage and broadband availability across the UK.

The report, which delves deep into the accessibility of essential services, brings encouraging news regarding full-fibre broadband accessibility and a steady course for mobile coverage.

Full-fibre reaches majority of UK homes

The standout revelation from the report is the availability of full-fibre...

Brits hit with above-inflation price increases for unreliable broadband

Consumer champion Which? has found that Brits are being hit with above-inflation price increases for their broadband while suffering from unreliable services.

According to the research – which gathered responses from nearly 4,000 broadband customers – 53 percent of respondents had experienced issues such as slow speeds, connection dropouts, outages, and router problems.

The problems were widespread across all broadband providers, with only marginal differences...

Ofcom launches BT investigation after emergency calls disruption

Ofcom has launched an investigation into BT following a national issue that disrupted national emergency services calls on June 25th.

On that day, individuals across the country were unable to connect with emergency services by dialling 999, as advised by the police, fire, and ambulance departments. Instead, they were instructed to call alternative numbers such as the non-emergency 101 line.

According to Ofcom's regulations, BT and other service providers are obligated...

Uswitch: Ofcom’s missed ‘One Touch Switch’ deadline costs Brits £1.85B

Uswitch claims that Ofcom’s failure to enforce its ‘One Touch Switch’ deadline will cost 11 million broadband customers in the UK a total of £1.85 billion per year in overpayments.

The research was released on the same day that Ofcom's One Touch Switch, a new broadband standard designed to make switching providers easier, was due to come into effect. Earlier this month, Telecoms reported that the deadline was likely to be missed.

Ernest Doku, Telecoms Expert at...

Ofcom’s easy broadband switching process set for delay

A deadline for broadband providers to implement Ofcom’s new easy switching process is likely to be missed.

The ‘One Touch Switch’ process intends to make it easier for customers to switch their broadband provider.

Research from Uswitch found that over a third (36%) of broadband customers have never switched their provider. Many households could be missing out on savings which could help ease cost-of-living pressures.

“As broadband customers across the...

Ofcom to make over 6 GHz of mmWave spectrum available

British telecoms regulator Ofcom has announced that it will make over 6 GHz of mmWave spectrum available.

The spectrum will span the 26 GHz (24.25-27.5 GHz) and 40 GHz (40.5 GHz-43.5 GHz) bands and deliver large increases in speeds and capacity.

Tony Eigen, VP of Marketing at Baicells, said: “Many countries, including the US, are already seeing the clear performance benefits of mmWave. Data from Ookla in the US revealed mmWave is achieving extraordinary speeds - almost...