Half of Brits think European roaming fees are ‘unfair’

Half of Brits think it’s unfair they have to pay additional charges for using their mobile devices while travelling elsewhere in Europe.

That was the key finding from a survey conducted by Virgin Media O2. As it’s keen to point out, it was the only UK operator not to reintroduce EU roaming fees post-Brexit.

Gareth Turpin, Chief Commercial Officer at Virgin Media O2, said:

“We know that many people will be cost-conscious when going on holiday this year,...

6 February 2023 | Networks

Brits are unaware that 3G switch-offs begin next month

Research from Uswitch has found that most Brits are unaware that 3G networks will begin to be switched off from next month.

Just over half (51%) of surveyed Brits were unaware of the impending switch-off. Over 55s were the most unaware (61%) of the switch-off. In the 18-34 age range, that dropped to just 40 percent.

Ernest Doku, Mobiles Expert at Uswitch, says:

“It is clear that millions of mobile phone users aren’t aware that 3G is being phased out, or...

25 January 2023 | Networks

First operator goes live on ‘pioneering’ mobile infrastructure

The first operator has gone live on “pioneering” mobile infrastructure that will host multiple telcos.

EE has joined a connectivity pilot led by Freshwave that will deliver enhanced 4G and 5G coverage to users along Queen Victoria Street in London.

James Hope, Director of Mobile Radio Access Networks at EE, said:

“High capacity, super-fast connectivity is essential for consumers and businesses today, with demand for data and low-latency networks...

20 December 2022 | 5G

RootMetrics names EE the best UK network for ninth year

Mobile network performance measurement firm RootMetrics has named EE the UK’s leader for the ninth year running.

Overall, EE came out on top for all UK-wide RootScore categories ('Reliability', 'Accessibility', 'Speed', 'Data', 'Call', and 'Text').

Marc Allera, CEO of the consumer division at EE-owner BT, said:

“We are proud to be named the UK's best network for the ninth year running. Reliability is of huge importance to our customers, and we pride...

27 July 2022 | 5G

Virgin Media O2 increases data-free services list to help with the cost-of-living crisis

Virgin Media O2 has boosted its list of services that customers can access for free as part of its efforts to support people during the cost-of-living crisis.

Virgin Media O2 customers will now be able to access the National Debtline, Business Debtline, Turn2us, Debt Advice Foundation, and National Energy Action without using any of their mobile data.

National Energy Action Chief Executive Adam Scorer says: “The energy crisis is already making life difficult for...

21 July 2022 | Operators

RootMetrics: EE maintains UK mobile network performance lead

The latest UK Mobile Performance Review from RootMetrics finds that EE remains the operator to beat.

EE earned the top spot across all seven of RootMetrics’ performance categories: Overall Performance, Reliability, Accessibility, Speed, Data, Call, and Text. The operator took home 109 of 112 RootScore Awards in major metropolitan areas.

Patrick Linder, Sr. Director of Marketing and Communications at RootMetrics, said:

“As the UK’s hunger for data...

19 January 2022 | 5G

Virgin Media O2 humiliates rivals by not reinstating EU roaming fees

Virgin Media O2 is taking a playbook once written by rival Three and will buck the trend of reinstating EU roaming charges.

Gareth Turpin, Chief Commercial Officer of Mobile at Virgin Media O2, said:

“We’re starting the year by giving our customers some certainty: we will not be reintroducing roaming fees in Europe for customers on O2 or Virgin Mobile.

Unlike all the other major mobile networks who are bringing back roaming fees, we will not be following suit....

10 January 2022 | Networks

O2 is gifting data to Big Issue sellers this Christmas

O2 is getting in the festive spirit by gifting free data to hundreds of Big Issue sellers.

The free data, given as part of the National Databank initiative, will help the sellers to access essential online services and go cashless to help them grow their business.

Over 200 Big Issue sellers will receive 7GB of data per month in addition to unlimited texts and calls to help them keep in touch with friends and family.

Rodney Lyall, a Big Issue vendor based in...

29 November 2021 | Operators

Virgin Media O2 expands National Databank to tackle data poverty over Christmas

Following a successful three-month trial, Virgin Media O2 is expanding its National Databank across the UK to tackle data poverty over Christmas.

A shocking 1.5 million homes in the UK are currently without internet access. This “digital divide” limits opportunities all year round, but it’s especially bleak around Christmas.

Lutz Schüler, Chief Executive Officer at Virgin Media O2, said:

“With many millions of people still facing digital exclusion, now...

12 November 2021 | Operators

Digital Connectivity Index: The UK needs to build momentum to “level up”

The first Digital Connectivity Index shows the UK needs to build momentum to climb the rankings and reap the substantial benefits.

Economic modelling experts Oxford Analytica and Virgin Media O2 partnered up to create the index which is based on “thousands” of OECD datapoints.

Of the 24 OECD countries, the UK is currently ranked joint eighth alongside Spain, Norway, and Lithuania:

CountryIndex...

2 November 2021 | Broadband