How communication service providers can manage the new world of customer experience

A plethora of products, varying prices, rules and value-added services make the choices offered by service providers complex and overwhelming. So much so, that it is often too much for customers to decide which is the right one.

By providing so much choice, service providers are actually causing customer dissatisfaction. This whitepaper from Amdocs discusses the challenges and opportunities providers face in times of changing customer experience.

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