Customer engagement and billing are vital to a CSP’s success

Research shows that 89% of purchasers want two-way discussions with organizations by means of various channels. However, more than half (53%) said they were disappointed at how they frequently can't answer to a message sent from a business, whether to pose an inquiry, get an update, or complete an activity like a booking.

Altogether, 3,000 shoppers across 15 nations were surveyed for the study appointed by cloud communications platform Sinch.

This comes after a study...

SaaS can slash telcos’ costs by 25% over 5 years 

Research from Analysys Mason suggests that communication service providers (CSPs) can achieve cost savings of around 25 percent over five years by adopting SaaS.

The research – commissioned by Nokia – makes the projection based on comparing the cost of CSPs buying, managing, and maintaining their own hardware and software infrastructure.

Justin van der Lande, Research Director at Analysys Mason, said:

“As this research shows, there are many factors that...

Nokia enters the SaaS market with multiple services

Nokia has entered the Software-as-a-Service (SaaS) market with the announcement of multiple services.

A trio of services have been announced with the aim of capitalising on a SaaS addressable market – comprising CSPs and enterprises – with a value of $3.1 billion and an annual growth rate of approximately 25-30 percent.

Raghav Sahgal, President of Cloud and Network Services at Nokia, said:

“The convergence of 5G, cloud native software, and SaaS creates a...

Six ways blockchain will impact the telecoms industry

As the telecoms industry nears the new era of 5G and disruption, organisations need to focus on innovation and how to continue competing in the sector.

To become more efficient and customer-friendly, many companies are looking for new technologies to help reinvigorate and future-proof their business; preparing them for the inescapable disruption to come.

When it comes to streamlining operations, unlocking new business models, and reducing operational costs, there’s one...