Good network and customer service have never been as vital to the success of the telecoms industry as they are today. The Covid-19 pandemic and its resulting international lockdowns have meant that more people than ever before are working from home and are reliant on their telecoms providers for their livelihoods and entertainment. This also focuses the spotlight on the UK government’s goal to ensure full-fibre broadband for all by 2025, an aim that was reviewed and amended last...