(c)iStock.com/beeldbewerking

Most people today carry their opinions, cash, business transactions, and even relationships in their mobile devices — more specifically, in a host of free, ‘over the top’ (OTT) applications, cluttering their smartphones. Sure, life is more convenient than ever. But this oversimplification of human lives has significant implications for telecom operators like you, whose traditional cash cows — mobile voice calls and messaging — now face existential...

(c)iStock.com/Leonardo Patrizi

Today, the world of communications and collaboration is undergoing a radical shift with the potential to disrupt the dynamics of the telecom industry forever.

A plethora of disruptive trends have taken over the entire ecosystem, significantly altering the rules of the game, impacting business, operating and financial models, measurement metrics as well as customer experience and expectations. For examples, players such as over the top (OTT) are bringing in a fresh wave of...