How CSPs can deliver exceptional customer experience for the most demanding customers

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Did you know that 78% of consumers have abandoned or not made a purchase transaction because of a bad customer experience? The first customer complaint in history was recorded in 1750 BC – someone called Nanni, inscribing on a tablet to someone named Ea-nasir to complain about the wrong delivery of copper –  and today businesses globally lose

By Indrajit Chaudhuri, 20 January 2017, 0 comments. Categories: Customer Service, Operators.

The question of ‘digitalisation’ for OTT providers and for consumers

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In recent times, “digital transformation” has become a buzz phrase used in many different contexts to refer to the transformation that many businesses in the world are either going through or trying to achieve. It’s more or less a reference phrase within telecom businesses today, used to package many things together, with the main focus being on technologies; from new ways of customer on-boarding using multi-channel interfaces, through to e-invoicing, video-on-demand and...

By Indrajit Chaudhuri, 15 June 2016, 0 comments. Categories: Marketing, OTT Services.