Opinion: Telcos need to adopt a digital-first mindset

In our increasingly digital age, telecommunications companies need to keep up with widespread changes in technology and how it affects their markets — but research suggests they might not be doing so. The 2018 American Customer Satisfaction Index Telecommunications report showed that customers expressed higher satisfaction with video streaming services (scoring 75) than with...

By Vijay Sajja, 26 February 2019, 0 comments. Categories: Industry, Operators.