The case for defining a new approach to innovation for communication service providers

As is the case in most technology businesses, communication service providers (CSPs) have traditionally relied on research and development (R&D) models to drive innovation. Such models often focus on developing technology to solve or improve small aspects of an established business or customer challenge. Housed within a standalone building (or ‘Lab’), R&D must solve a problem or create a new piece of technology, the benefits of which can be easily predicted, to a cost which can easily be...

By Gabriele Di Piazza, 05 January 2018, 0 comments. Categories: Customer Service, Innovation, Operators.