What mobile service providers can learn from Amazon, Google and Uber

Today’s popular internet services, like Amazon, Google, or Uber, have established a winning customer experience template. Wireless service providers like Verizon, AT&T or T-Mobile, strive to provide a comparable experience to their customers but are often falling short of that goal. Carriers’ engagement and interaction with their customers on their mobile devices is often lacking, if not flawed, relative to today’s expectation.

In general, mobile operators tend to lack immediacy and...

By Robert Oberhofer, 10 May 2017, 0 comments. Categories: Customer Service, Marketing, Mobile, Operators.