How chatbots are delivering lasting benefits for the financial services sector

Ever since the advent of computer use by established banking and insurance organisations in the early 1950s, financial services has been a sector that generates an enormous amount of customer transaction data.

That's why they've adopted analytics tools for big data use cases, and it's why they've been one of the first sectors to pilot the deployment and applications of artificial intelligence (AI) systems.

AI chatbot market development

According to the latest worldwide market...

By David H. Deans, 05 April 2019, 0 comments. Categories: Apps, Customer Service, Disruption, Marketing.

SK Telecom and Deutsche Telekom team up in blockchain for identity play

MWC19 Compared to other technologies, such as big data, artificial intelligence and the ubiquitous 5G, blockchain is expected to have a lesser role to play at MWC Barcelona this year. Yet a few stories are showcasing this aspect - and one in particular from two of the telco industry's biggest players.

There's something of an irony in this reasoning. Previously, blockchain had not exactly made the biggest impression at Mobile World Congress because, well, it wasn't mobile. Of course, some initiatives are...

By James Bourne, 25 February 2019, 0 comments. Categories: Disruption, Operators, Security.

Why digital transformation requires people to change as well as technology

It's a proven fact, digital transformation is not possible in a large enterprise organisation where legacy middle-managers do everything within their power to resist any change to the status quo. A lack of culture change will typically result in no meaningful progress.

According to Gartner, a proactive and adaptive culture is a critical asset and some CIOs will likely play a role in establishing the right mindsets and practices within their organisations. Gartner predicts that by 2021, some CIOs will be...

By David H. Deans, 15 February 2019, 1 comment. Categories: Customer Service, Disruption, Industry.

Russia will unplug from the internet to ensure independence

In the coming months, Russia will unplug from the global internet as part of an experiment to ensure the nation can function without it.

A proposed law called the Digital Economy National Program would require Russian ISPs to ensure they’re able to operate if foreign powers isolate the country.

Organisations which maintain the international DNS system are based around the world, but none are based in Russia. That means, in theory, it would be possible for Russia to be disconnected.

International coalitions such as...

Iran-linked hackers launch cyberattack during US shutdown

As the US government’s shutdown extends into its 34th day, hackers linked to Iran have taken advantage by launching a cyberattack.

The shutdown over President Donald Trump's $5.6bn (£4bn) budget request for a border wall with Mexico is the longest in US history.

Without a budget passing, many government employees have been left unpaid and told not to come into work. That means critical IT systems are being left vulnerable.

A DNS-hijacking cyberattack has been launched on the US which experts...

By Ryan Daws, 24 January 2019, 0 comments. Categories: Disruption, Government, N America, Networks, Security.

British hacker took down Liberia’s whole telecoms network

A 32-year-old hacker from Surrey, England was arrested for a cyber attack which disabled Liberia’s whole telecoms network.

The hacker, Daniel Kaye, admitted to being hired by a senior official at Liberian telco Cellcom to carry out a cyber attack on rival Lonestar.

Mike Hulett, Head of Operations at the National Cyber Crime Unit, said:

“Daniel Kaye was operating as a highly skilled and capable hacker-for-hire. His activities inflicted substantial damage on numerous businesses...

By Ryan Daws, 14 January 2019, 0 comments. Categories: Africa, Connectivity, Disruption, Industry, Infrastructure, Mobile, Networks, Operators, Security.

Why digital transformation investment will hit almost $2 trillion – and the drivers of it

Across the globe, savvy CIOs and CTOs are deploying a wide variety of new technologies to enable their digital strategies. A hybrid IT infrastructure is the norm, where on-premises systems coexist with public cloud service offerings. Together, these ICT platforms create the foundation for an evolving suite of software applications and associated digital business processes.

Worldwide spending on the technologies and services that enable the digital transformation (DX) of business practices, products, and...

By David H. Deans, 23 November 2018, 0 comments. Categories: Cloud, Connectivity, Disruption, IoT.

Moving from DNOs to 'distribution system operators': How telcos are vital in this transformation

Global demand for energy is never going to diminish. However, it is set to change significantly over the next century, as governments pursue cleaner energy policies and consumers rethink how they use, and even generate, power. To support this change, a countrywide rethink of the networks that manage the flow of electricity is required....

By Paul Clark, 07 November 2018, 0 comments. Categories: Disruption, Green, Operators.

Why telecom service providers are exploring more AI applications

Savvy CIOs and CTOs at communication service providers are busy developing comprehensive strategies for the application of cognitive systems that enable new types of automation. The market leaders are currently engaged in numerous pilot and production projects that are a catalyst for further innovation.

The use of artificial intelligence (AI) and machine learning within the telecommunications domain is now an established practice and chatbots, customer services, and network management are areas where AI...

By David H. Deans, 02 November 2018, 0 comments. Categories: Apps, Customer Service, Disruption, Operators.

How the Internet of Things will enhance retail ERP solutions

The retail sector has undergone dramatic changes within developed markets, which the Internet of Things (IoT) technology adoption is accelerating. The widespread digitisation of the market has given rise to an industry that's very much data- and demand-driven, as opposed to supply- and cash-driven.

It's important to understand, when analysing the use of IoT in retail, that it requires more than a bunch of technologies in isolation. It's a transformation in retailer business processes, enabled by a...

By David H. Deans, 30 October 2018, 0 comments. Categories: Disruption, IoT.

How telcos in New Zealand are transforming to become fully-fledged digital services providers

Telecoms providers in New Zealand are transitioning themselves to become providing digital services, according to a new research note from IDC.

The findings, which appear in the analyst firm’s report ‘Telco Wars: A New Hope’, argue citizens can expect a wide range of digital products and services from these providers going forward.

The retail price tracking from IDC...

By Telecoms, 24 October 2018, 0 comments. Categories: Devices, Disruption, Operators.

How the Internet of Things device market continues to gain momentum

Demand for Internet of Things (IoT) devices continues to grow. Berg Insight released new findings of the market for cellular IoT gateways, routers and modems. About 3.2 million cellular IoT gateways were shipped globally during 2017 -- that's an increase of 22 percent from the previous year.

Growing at a compound annual growth rate (CAGR) of 18.2 percent, annual shipments are expected to reach 8.6 million in 2023. Cellular IoT gateways are standalone devices intended for connecting M2M applications to a...

By David H. Deans, 23 October 2018, 0 comments. Categories: Devices, Disruption, Infrastructure, IoT.

How open data initiatives are fuelling mobility as a service

With rising levels of automobile traffic congestion and its environmental impact, there are now more efforts focused on finding ways to make urban travel more efficient. A catalyst for this change has been the principle of Open Data, which is where cities release as much data as possible about local transport, allowing companies to tailor services that fill gaps in coverage.

From this initiative, the concept of mobility as a service (MaaS) has evolved. This is primarily conceived as a method of increasing...

By David H. Deans, 19 October 2018, 0 comments. Categories: Connectivity, Disruption, IoT.

The five leading industries which will fuel blockchain growth

It's already clear that most savvy industry leaders have a greater understanding of blockchain technology than was the case a couple of years ago. This stems from a surge with internal research and development, in partnership with third parties, as blockchain has the potential to be deployed in a variety of use cases.

As the number of Hyperledger pilot projects increased, so has awareness. It's improved among the project participants and elsewhere in their industries, with competitor companies...

By David H. Deans, 22 August 2018, 0 comments. Categories: Disruption, Industry, Innovation.

Why telcos need to beef up their blockchain know-how to take a billion-dollar opportunity

Blockchain could boost the telecoms sector by up to $1 billion in the coming years – but to do that telcos need to build new capabilities, according to the latest note from GlobalData.

The verdict from the digital media provider, which notes that several major operators are undergoing initiatives, is that blockchain-enabled communications to...

By James Bourne, 21 August 2018, 0 comments. Categories: Disruption, Operators.

Why digital device shipments are still impacted by lower demand

The consumer electronics and mobile device vendors have experienced a significant slowdown in demand, due to a number of related factors that result in the ongoing downward trend. This is a global phenomenon, where few markets across the globe are likely to drive significant new growth opportunities.

The combined personal computer (PC), media tablet and smartphone markets are on pace to record 0.9 percent growth and eventually reach 2.28 billion units in 2018, according to the latest worldwide study by...

By David H. Deans, 31 July 2018, 0 comments. Categories: Devices, Disruption, Research.

Enabling the benefits of network virtualisation through smart data

During the past decade, the telecoms landscape has changed dramatically. The emergence of OTT players has eroded service providers’ voice and messaging revenues, with reports suggesting that the widespread adoption of OTT messaging and VoIP services will drive losses of $386 billion for the telecoms industry between 2012-2018.

At the same time competitive mobile operators have moved to unlimited data...

By John English, 19 July 2018, 0 comments. Categories: Content, Disruption, NFV, Operators, OTT Services, SDN.