Report argues ‘mixed’ results for Australian telco customer satisfaction

More than three quarters of Australian telecoms customers say they are happy with their service – but the figure is down on the previous quarter.

The figures come from the latest Telecommunications Customer Satisfaction Survey, from the Communications Alliance.

The research, conducted alongside Roy Morgan Research, found a similar number (74%) were satisfied when it came to the ease of contacting their provider, while more than four in five (83%) had no complaints when it came to understanding their...

By James Bourne, 10 July 2017, 0 comments. Categories: Customer Service, Operators, VoiP.

The VoLTE journey: From 488 million to 3 billion subscribers by 2021

Typically, VoIP is voice traffic that's carried over the public Internet. The launch of 4G LTE, and wireless hotspots in major cities around the globe, has brought about a downward trend in traditional switched telecom network activity.

VoIP is more efficient than PSTN, and technology improvements in these areas have been instrumental in allowing VoIP to spread to the mobile environment.

Market development for VoIP apps

Juniper Research has revealed that the number of Voice over LTE (VoLTE) subscribers will...

By David H. Deans, 10 March 2017, 0 comments. Categories: LTE, Networks, Operators, OTT Services, VoiP.

Research: OTT voice providers will see a fivefold revenue increase

(Image Credit: iStockPhoto/Christopher Badzioch)

Over the course of the next five years, OTT providers of voice services can expect to see a fivefold increase in their revenue according to a new study from Juniper Research. The basis of Juniper's prediction that uptake of high-quality VoIP calls will increase as the rollout of 4G networks accelerates. 

The research,

By Ryan Daws, 29 September 2015, 0 comments. Categories: Consumers, Disruption, Industry, Monetisation, Operators, OTT Services, VoiP.

Ericsson launches multi-device WiFi calling

(Image Credit: iStockPhoto/adventtr)

Ericsson has bolstered their existing WiFi calling solution with new multi-device functionality in response to an increasing appetite from operators and consumers. The enhanced service will allow customers to switch between their WiFi-enabled mobile devices whilst retaining a full voice service. 

The new solution will offer better value to consumers, whilst opening...

By Ryan Daws, 18 September 2015, 0 comments. Categories: Consumers, Innovation, Mobile, Operators, Smartphones, VoiP, WiFi.

Research: Poor Wi-Fi forces consumers to use mobile data

(Image Credit: iStockPhoto/RapidEye)

New research from Global Wireless Solutions (GWS) points to one in four consumers using their mobile data at home due to poor Wi-Fi networks; which could pose an issue with operators' plans to solve gaps in mobile signal with Voice-over-WiFi solutions. 

The study, which polled 2,000 UK adults, revealed that one in seven...

By Ryan Daws, 21 July 2015, 0 comments. Categories: Consumers, Industry, LTE, Mobile, Operators, Research, VoiP, WiFi.

Authorities think Skype should be classified as a telecoms operator

(Image Credit: Skype)

OTT services are often discussed in the context of whether they represent a threat to telecom operators, but the authorities believe services which offer voice call functionality - such as Skype - should be treated as telcos themselves and are therefore subject to the same laws. 

Skype came under fire in France last year for refusing to hand over call record with authorities, and has now run into the same issue in Belgium for declining to open up its data system...

By Ryan Daws, 27 May 2015, 1 comment. Categories: Government, Industry, Operators, OTT Services, Regulation, VoiP.

EE debuts seamless Wi-Fi calling and SMS

(Image Credit: EE)

EE, the UK's largest mobile operator, has flipped the switch on support for making calls and sending texts via Wi-Fi to help its customers remain connected where cellular connectivity is unavailable / limited. The new service is launching exclusively to Samsung Galaxy S6 and Lumia 640 owners before expanding to "more than five million EE customers" by summer.

WiFi Calling will make a real difference to millions of customers across the UK

According to...

By Ryan Daws, 07 April 2015, 0 comments. Categories: Capacity, Disruption, Industry, Innovation, OTT Services, VoiP, WiFi.

Small businesses are shifting toward VoIP solutions, report finds

Small businesses are shifting toward VoIP solutions although still rely heavily on both mobile and landlines also according to a recent report by software company Software Advice. The report, which surveyed over 350 businesses (those from companies with annual revenues of £120 million or less) during 2013-2014 to try and determine common pain points and reasoning for purchasing a new business phone system.

  • More than half of prospective buyers were investing in business VoIP service for the first time.
  • Buyers were...

By incovo, 28 August 2014, 3 comments. Categories: VoiP.

Why is Skype forcing a software upgrade on all of us?

Today when I opened up my laptop and switched to Skype, I found that I had been logged out:

Skype

 

 

 

 

 

 

 

 

 

 

 

 

The text in that image says: "We've signed you out because you're using an outdated version of Skype. Download the latest version now."

Now, to be clear, I wasn't using an ancient version of Skype. My laptop had version 6.3.0.602 from sometime in, say, March 2013 - so yes, it was over a year old, but the thing with Skype is that it has had a history of always "just working", which perhaps we as users have gotten used to.

Community outrage

In a Skype public chat in which I participate a number of other users said they'd been logged out - and looking in the Windows Skype community and Mac Skype community web forums I see MANY messages from people who are experiencing problems over the past week. The frustration is even visible in the Linux Skype community (a community Skype has often ignored), where a staff moderator posted last Friday, August 1, this message:

From today, users with Skype for Linux version 4.2 and older will not be able to sign in to Skype. The error messages user will see during sign in may include “Can’t Connect to Skype” or...

By Dan York, 08 August 2014, 20 comments. Categories: Consumers, OTT Services, VoiP.

Will voice get the makeover it deserves with LTE?

Despite the recent Voice over LTE (VoLTE) announcements from several operators, the industry is still unhurried when it comes to rolling out next-generation voice and video calling services. Although interest in VoLTE has increased it is widely understood that most operators are still a year or two from launching such services.

However, VoLTE offers mobile operators a strategic opportunity strengthen their foothold in the voice marketplace, but it requires an acceptance that the game has changed and they must...

By Mark Windle, 23 May 2014, 0 comments. Categories: LTE, Operators, VoiP.

Why contextual voice could be the future of voice communications #MWC14

Voice communication is gaining a reputation as being an outdated technology. Whether that’s right or wrong is open to debate, but when you’ve got Facebook purchasing WhatsApp for $19bn, it’s always going to raise a few eyebrows.

But voice has been on a hugely transformative journey in the last 10 years alone. The growth and popularity of VoIP, with increasing numbers of consumers opting for free VoIP offerings, has forced operators to muck their hands and start over trying to recapture lost...

By James Bourne, 26 February 2014, 0 comments. Categories: LTE, Operators, VoiP.

How to tackle fraud in a VoIP environment

Service providers have long recognised that Voice over Internet Protocol (VoIP) services can be exposed to a variety of potentially fraudulent situations.

There are some inherent vulnerabilities that hackers could exploit, namely three way calls and call transfers. In this case, hackers can inject call signals into the network and essentially hijack calls. This then leads to significant non-billable revenue for service providers.

The reason that these vulnerabilities occur is that it’s a relatively...

By Graham Kunz, 11 December 2013, 0 comments. Categories: Networks, Security, VoiP.

Service providers are fighting back against complexity

Ten blisteringly fast years in telecoms have seen huge developments such as the VoIP market growing to £40 billion, up nine per cent from 2011.

This huge industry – especially mobile – has also undergone significant corporate change.  Over £51 billion in mergers and acquisitions has been seen in the first eight months of this year alone making it the busiest year since 2006.

This was topped off by Vodafone’s £84 billion sale of its stake in US mobile network Verizon...

By Scott Goodwin, 16 October 2013, 0 comments. Categories: Consumers, Industry, Infrastructure, Operators, VoiP.

Happy 10th birthday Skype: 3D video calls on the way

Skype turns 10 today, and, according to reports, is in the process of developing 3D video calls.

The news was confirmed by Microsoft’s corporate VP for Skype, Mark Gillett, in an interview with the BBC.

It’s potentially a very exciting development for the VoIP provider; however the prospect of sending ‘body doubles’ to meetings, as teased in a Microsoft job advert back in April, will not...

By James Bourne, 29 August 2013, 0 comments. Categories: Big Data, Mobile, Operators, VoiP.

Create your own Mexican-style cell service

What do you do if you live in a remote Mexican village completely ignored by any telecoms operator? Sit back and continue this Amish-style lifestyle? Of course not, you stand up and create your own cell service.

In the southern state of Oaxaca lies the indigenous village of Villa Talea de Castro. Housing the relatively small population of 2,500 - it’s simply not seen as a profitable area for providers such as tycoon Carlos Slim’s America Movil.

Rather than the village going without; they worked...

By Ryan Daws, 28 August 2013, 0 comments. Categories: Broadcast, Consumers, Infrastructure, VoiP, Wireless.

WhatsApp moves into voice game: Should operators beware?

WhatsApp, the smartphone messaging service used by 300 million people globally each month, has announced plans to roll out voice messaging capability, in line with Facebook Messenger, BBM and WeChat.

The service, as displayed in a video on the WhatsApp blog, is dangerously simple; hold the microphone icon, make your recording, then release the icon.

“We spend a lot of time at WhatsApp thinking how we can make keeping in touch easier, and we...

By James Bourne, 08 August 2013, 0 comments. Categories: Industry, Mobile, Operators, OTT Services, VoiP.

OTT VoIP subscribers to move towards 1bn in 2013, says Infonetics

According to the latest snippet from Infonetics Research, the number of OTT VoIP subscribers is set to head near one billion by the end of 2013.

This was due to a huge spike in 2012, with figures going up 550% to over 640 million. Perhaps unsurprisingly, Skype – as well as Microsoft in general – accounted for 40% of this number.

Overall, over the top VoIP and voice over LTE (VoLTE) is predicted to become a $16bn market by 2017. According to the research report author, Stephane Teral, the VoLTE...

By James Bourne, 10 July 2013, 0 comments. Categories: LTE, Operators, Research, VoiP.

Forget IM, is Skype’s Video Messaging the next disruptor?

Currently many carriers, operators and journalists are discussing how the rise of instant messaging apps such as WhatsApp and iMessage will affect traditional SMS usage, and add to the infrastructure costs for supporting increasing demand for data.

But we could be missing the mark: what if Skype’s video messaging should cause them concern?

 

We’re all used to voicemail; it’s a convenient technology which has been around for decades and still going strong today. You ring someone; leave a...