BT launches ‘stay fast’ speed guarantee with 24/7 monitoring
British Telecom (BT) has launched a ‘stay fast’ speed guarantee for its broadband customers with 24/7 monitoring.
Upon signing up or extending their contract, a customer will now be provided with an upfront personalised speed.
BT will attempt to remotely optimise the line if the speed falls below this mark or will dispatch an engineer to further investigate why the expected speed is not being delivered.
The company says it will monitor customers’ speeds 24/7 to be proactive if service is...