Is your ISP delivering the advertised speeds?

New FCC Data Names and Shames Under Performers Like AT&T

Back in 2011 the FCC began collecting real-world user broadband data from customized routers, then issuing reports on which ISPs were failing to deliver advertised speeds. It's one of the few FCC policies in recent years that has truly paid dividends for consumers. The first report "named and shamed" several larger ISPs like Cablevision for offering horrible peak performance, offering...

By BroadbandNation, 08 April 2013, 0 comments. Categories: Broadband, Government, N America, Wireless.

Wireless...is it no substitute for wireline?

....Smartphones are a supplement, not a replacement for fixed line.

As I've been noting more than a little bit, we're at an interesting precipice in the broadband sector where AT&T and Verizon are starting to give up on upgrading tens of millions of DSL customers, instead letting them simply flee to cable. That not only creates a much stronger cable monopoly in an already uncompetitive broadband market, but it raises rates for tens of millions of DSL customers, who suddenly face the high(er) prices and steep overages...

By BroadbandNation, 04 April 2013, 0 comments. Categories: Broadband, N America, Wireless.

How are US citizens using mobiles for financial services?

The majority of US citizens aren’t using mobile banking services because they simply don’t need it, and their banking needs were being adequately met without the use of mobile banking.

That’s the big takeaway from the Federal Reserve (FRB), who has brought out a mammoth 79-page document on how consumers interact with mobile financial services and found that the use of mobiles to access bank accounts and credit cards went up in the United States last year.

But 54% of those surveyed felt they...

By James Bourne, 28 March 2013, 0 comments. Categories: Billing, Government, N America, Research.

Outraged FCC takes strong action, shakes finger at robocallers

Barred by law from imposing fines on first offenders, the agency can only issue threats.

Your cell phone rings. You pause the movie, untangle from your significant other, and stride across the room to answer it. “Hello there!” says the cheerful recorded voice. “We’re calling about your credit card! Are you paying too much interest?”

You stab at the hang-up button and head back to...

By Francisco Montero, 28 March 2013, 0 comments. Categories: Government, Infrastructure, N America.

Industry think tank pretends US broadband is secretly awesome

When you're indisputably mediocre in nearly every broadband ranking due to limited competition and regulatory capture, what's a monopoly and/or duopoly broadband market to do? For much of the last decade the US broadband industry's answer to that question is to shell out millions to fauxcademics, astroturfers, paid think tankers and assorted hired flacks to argue that United States broadband is secretly awesome and you just didn't know it.

The tactic is far more successful than it should be, thanks to a press that often...

By BroadbandNation, 22 March 2013, 0 comments. Categories: Broadband, Government, N America.

The monopoly magnate: One battle won...

As some of you may know, US incumbents and cable operators have been lobbying fiercely in the last few years to forbid local governments by law of investing in broadband infrastructure. This morning, one such bill which was to be voted by the Georgia legislature was repealed. I wanted to publish the comic strip that the opponents to the bill have been circulating, because I find it marvellous and sadly closer to reality than...

By Benoît FELTEN, 11 March 2013, 0 comments. Categories: Broadband, Infrastructure, N America.

Will TV Everywhere reverse the trend for Pay-TV?

U.S. broadband subscriptions are forecast to reach the same level as pay-TV subscriptions in 2016. Meanwhile, American cable and satellite TV service providers will soon reach a critical point in their evolution -- where future success will hinge on the adoption of their TV Everywhere services. "Based on our continuing analysis of TV Everywhere and over-the-top (OTT) services like Netflix, it’s clear that the U.S. pay-TV industry has reached a historic juncture," said Tom Adams, director and principal analyst at

By David H. Deans, 22 January 2013, 0 comments. Categories: Broadband, IPTV, N America, Smart TV.

Mobilisation strategy advice for airports and national infrastructure - #AppsWorld

Los Angeles World Airports (LAWA) is the managing organisation for the sixth largest airport in the world, serving 62 million passengers a year, and faces a raft of new security threats from connected mobile devices.

In this dynamic environment, LAWA CIO Dominic Nessi is right at the heart of things. We caught up with him ahead of his appearance at Apps World in San Francisco to try and get a sense of his role and the challenges he faces.

“Mobile devices are the new frontier for cyber security...

By Matt Henkes, 21 January 2013, 0 comments. Categories: Apps, Infrastructure, N America, Smartphones.

123.3 million Americans now own a smartphone

While the North American market for mobile network subscription is considered saturated, there's still significant handset upgrade activity. comScore released data that reported the key trends in the U.S. mobile phone marketplace during the three month average period ending November 2012. The study surveyed more than 30,000 U.S. mobile subscribers and found Samsung to be the top handset manufacturer overall with 26.9 percent market share. Google Android continued to lead among smartphone platforms,...

By David H. Deans, 15 January 2013, 0 comments. Categories: N America, Research, Smartphones.

425 million IP connected devices in U.S. homes

It's estimated that there are 425 million devices connected to the Internet in U.S. homes, according to the latest market study by The NPD Group. They found that while personal computers are still the primary connected device, numerous others are diminishing the PC’s relevance to the broadband content marketplace. This trend is being fueled by devices such as gaming consoles and blu-ray disc players adding to the number of Internet connected HDTVs -- and direct IP connectivity to a Smart TV set. Strong consumer retail sales in...

By David H. Deans, 11 January 2013, 0 comments. Categories: Consumers, Devices, N America.

T-Mobile rolling out HD voice (wideband) in US mobile network #CES

T mobileMarking a huge step toward moving beyond the limitations of the legacy phone networks, at the Consumer Electronics Show (CES) this week in Las Vegas T-Mobile announced that HD Voice is now available nationwide on its US network. This will give people the richer, fuller voice experience similar to what many of us have gotten used to experiencing while making Skype calls.

There is, of course, the caveat that HD voice (also called "wideband audio") is only available using specific...

By Dan York, 10 January 2013, 0 comments. Categories: Mobile, N America, Operators.

NYC’s response to #Sandy shows IT's power to enable municipal resilience

By Nishant Shah, Analyst, Government Technology Ovum

As we have previously mentioned in our research, trust between the citizen and government is at a low. This dynamic hurts tax collection, law abidance, and voting numbers, and more generally degrades the public sector’s ability to provide services. However, a supportive, truly multi-channel, and continuous government presence during natural disasters visibly improves this dynamic, particularly at the city level.

New York City is an excellent example...

By Ovum Research, 01 November 2012, 0 comments. Categories: Industry, Infrastructure, N America.

Wireless services still source of consumer anger, says regulator

A worrying trend from Canada, where consumer complaints go up 35% year on year: should this make service providers rethink their strategy?

A report from the Canadian Commissioner for Complaints for Telecommunications Services (CCTS) has revealed that, in the North American country, consumer complaints went up 35% in 2012, with wireless services being the biggest bugbear for the fourth year in a row.

10,838 complaints were lodged by the regulator, with 10,678 concluded. 7,221 of the issues derived from...

By James Bourne, 25 October 2012, 0 comments. Categories: Billing, Government, N America, Wireless.

Smart TV shipments increasing by 15% but NA lags behind

“Moving from a novelty to mainstream”, according to research

A report from NPD DisplaySearch has revealed that even though smart TV shipments have gone up by 15% worldwide, there’s a definite lag from North America.

The primary reason for the lag is because North America has the highest consumption of Internet-based video streaming, according to DisplaySearch.

Just fewer than 9.5 million open internet access smart TVs were shipped globally in Q2 2012, with 43m expected to ship by the end of...

By James Bourne, 23 October 2012, 0 comments. Categories: IPTV, N America, Smartphones, Smart TV.

West's perception of China to blame for Huawei & ZTE’s US troubles

TelecomsTech’s Beijing correspondent Dr Lin Sun says the latest move against Chinese telecoms manufacturers isn’t unexpected given the prevailing US mentality towards China and Chinese companies.

It is indeed bad news for Huawei and ZTE, he writes. It doesn't matter how accurate the allegations are. The conclusion will hurt the two companies in many aspects, and probably even in European markets. It raises more barriers to US entry, especially among the first tier operators that HW and ZTE badly...

By Dr Lin Sun, 09 October 2012, 0 comments. Categories: China, Industry, N America.

Do Huawei and ZTE pose a cyber-espionage risk?

Chinese network equipment manufacturers Huawei and ZTE pose a security threat to the US and should be barred from any mergers or acquisitions in the country, an influential congressional panel has advised.

The report, expected to be released by the US House of Representatives’ Intelligence Committee later on Monday, said that the two firms had failed to demonstrate the absence of Chinese state or military influence in their operations. The firms failed to hand over documents relating to formal...

By Matt Henkes, 08 October 2012, 0 comments. Categories: China, Industry, N America, Smartphones.

What's the outlook for IP connected devices within the home?

Connected TV penetration in North America and Western Europe will surge from just over 10% in 2011 to over 50% by 2017, according to the latest market study by ABI Research. Blu-ray disc player penetration is expected to have a similar progression, increasing from about 25% in Western Europe and North America in 2011 to over 76% by 2017 (standalone and game consoles included). Meanwhile, game console penetration rates by 2017 are only expected to pass 61% in North America and 46% in Western Europe - with adoption rates significantly lower in other regions. There are four major connected...

By David H. Deans, 03 August 2012, 0 comments. Categories: Europe, IPTV, N America, Smart TV.

Infonetics: Mobile network services market will grow to $976bn

Infonetics Research has released its latest report on the mobile network service provider ecosystem, which tracks operator subscribers and revenue derived from pre-paid and post-paid mobile broadband data, voice, and messaging services. "The mobile world is undeniably shifting from voice to data, as mobile operators migrate as many subscribers as they can to data service plans and smartphones," says Stephane Teral, principal analyst for mobile infrastructure and carrier economics at Infonetics Research. Already in North America and...

By David H. Deans, 30 July 2012, 0 comments. Categories: Asia, Broadband, Mobile, N America.