ISPs get broadband speeds guidance

New guidelines set out for internet service providers to ensure they can prove customers can actually surf the web at "maximum speeds" have been issued by the government's advertising regulator.A Help Note, published by the Committee of Advertising Practice, the sister-organisation of the Advertising Standards Agency, now states that broadband companies should also include "appropriate, additional information to accompany a maximum speed claim to ensure the average consumer is not mislead. Where relevant, this includes information that bears out that...

By Verity Gough, 02 October 2011, 0 comments. Categories: Broadband, Government, Operators, Research.

2012 voice revenue set to be overtaken by broadband

Fixed broadband revenues are looking set to beat voice next year, according to the latest research from Ovum.The study entitled: Global Fixed Voice and Broadband Market Outlook: 2011–16, has shown how consumer landlines are in decline, dropping by around 18 percent over the coming five years however, broadband is going to continue its upward trend.The latest figures are reflected in the number of fixed phone and broadband lines and the analyst firm predicts that this is the last year that consumer fixed voice will have the edge over...

By Verity Gough, 27 September 2011, 0 comments. Categories: Broadband, Consumers, Research.

TalkTalk and 3UK most complained about telcos, says Ofcom

Ofcom has today published its latest consumer report which has revealed that TalkTalk and 3UK are the worst offenders when it comes to customer complaints.TalkTalk managed to top two categories for landline and broadband services with 0.8 and 0.58 complaints per 1000 customers between April and June this year while Virgin Media was the golden performer amongst landline providers with 0.15 complaints per 1000 customers. Unlike previous years' reports, the 2011 study included the largest number of providers and other stellar performances...

By Verity Gough, 22 September 2011, 0 comments. Categories: Broadband, Consumers, Mobile, Operators.

Rural Broadband and the 4G next generation mobile service

The people of rural Britain are getting fed up….As if slow, or non-existent broadband wasn’t bad enough because of long line lengths and decaying old copper wires, going mobile isn’t even an option to them like it is for urbanites. That’s right, the price you pay for living in the beautiful British countryside is a lack of decent broadband speed or mobile phone services.Now, I know that all of the network operators will argue that they are trying to address this, but let’s face it, they won’t do it...

By Connected Numbers, 08 August 2011, 0 comments. Categories: Broadband, Cabling, Europe.