Opinion: Traditional phone systems could hold your business back

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Many small businesses still rely on antiquated phone systems, designed for the old way of work that don’t meet the needs of today’s companies or consumers. These systems often lack the ability to support company growth ambitions – and in many cases – can be damaging and costly to a business.

Using a cloud-based business phone system, users can connect business communications to multiple office locations, remote employees, and customers via one connected solution. The system can be adapted to the needs of the business, and once installed can be managed from any location.

With so many clear benefits to moving to the cloud, a fixed-line phone system could actually be holding your business back, and here are my top five reasons why:

No flexibility or mobility

No matter how passionate someone is about their business, they can’t be on site 24/7. However, these days many businesses require contact to be always available for their customers. Functions like assigning an auto receptionist, department extensions, or direct employee routing means that a customer can always get through to somebody.

Cloud-based systems give business owners the flexibility to run personal or business errands (or sleep!) without worrying about missing an important call. Once installed, they also have complete control of the system from one device with a user-friendly interface.

Installation times

Installing a PBX (private branch exchange) can take weeks and require a lot of hardware and specialist knowledge. Moving an entire business to the cloud in comparison is quick and painless, all a business has to do is decide how many IP phones and users will be connected from the start. Additional users, groups, and phones can easily be added as the company grows.

Single purpose

Being able to make and receive calls was all that was needed even as recent as 10 years ago; however, today’s businesses favour a multitude of alternative methods of communication. Cloud solutions cover all bases, combining advanced phone, fax, and messaging capabilities with voicemail, email notification, and call auto-recording. It can also provide HD video conferencing.

Lack of integration

With the vast majority of employees now using their personal laptops and mobile devices for work, it’s clear a BYOD (Bring Your Own Device) culture is becoming the norm. By downloading free apps, employees can seamlessly integrate with the system and be empowered to manage their own settings at the administrator’s discretion, saving both time and resources.

Through using their own device, they’ll retain a business number and are able to make business calls, access company voicemail, and join voice conferences. Cloud systems can also seamlessly integrate with your essential business software, which might include Microsoft Office 365, Salesforce, and Google.

No control over direction of calls

With a traditional PBX system if a call comes into the office and there’s no one there to take it, the call will go unanswered or someone who’s not qualified will have to answer. A cloud system gives businesses the option of re-directing calls to the right person or a suitable colleague, meaning no customer will be left disappointed.

Do you think it’s time businesses transitioned over to a cloud-based phone system? Let us know in the comments.

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Manuel Tucker
4 Nov 2015, 6:33 p.m.

I do believe that this is the future of telecommunications

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JamesBergman
6 Oct 2016, 10:46 p.m.

The best argument for getting a cloud based phone system is that it opens up the communication avenues. Not many people just want to call anymore. they like to send texts, emails, and facebook messages. OK, facebook is not part of the system, but I think it illustrates the point. Communication is going online and it makes sense to keep up with the changes. https://www.converge-distribution.com/our-cloud-pbx/

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