How IT vendors are creating new revenue streams for operators

By Shagun Bali, Analyst, Telecom IT, Ovum

Telcos are operating in an increasingly saturated and competitive environment, where their services are regarded as commodities and their margins are lower than ever and shrinking. Telcos are being pressured to reduce operating costs, differentiate their services, enhance customer experience and generate new revenue streams – all at the same time. 

The opportunity lies in harnessing their strategic asset – customer information – to generate new sources of revenues. As a result, IT vendors catering to the unique needs of the telecoms industry are focused on developing new technologies to help telcos monetize their customer data.

A new Ovum report highlights opportunities ahead on the supply side, the pending market changes, which trends will have the biggest impact, and how technology vendors can exploit the rapid changes under way across the telecoms ...

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