BT broadband suffers UK wide power failure

BT Broadband customers were left without internet access for over two hours yesterday after a "power failure" at a major exchange in Birmingham caused disruptions to its service.

The failure was first reported at around 13:00 BST yesterday and by 15:00 many consumer customers reported being able to regain access to the service. BT has said that around 5 percent of its entire customer base was affected with business users in particular reporting considereable revenue losses. BT said the service has now been fully restored, advising customers to "turn their hub or modem off and on again".

In a statement,the company said: "We can confirm that, as a result of a power failure at one of our major exchanges, some customers may have experienced loss of broadband service for a brief period this afternoon. All services have now been restored, with the majority of BT's consumer broadband customers' service being restored within just one hour.

"Some business customers' broadband service may have been affected for a slightly longer period. Should any customers continue to experience difficulty in accessing their broadband service, they are advised to turn their hub or modem off and on again."

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