About the webinar
Today’s competitive landscape, Customer Experience (CX) is a key market differentiator. Despite economic uncertainty, companies are adopting digital Customer Experience Management (CXM) to gain a competitive edge and enhance customer retention.
Join us for a webinar based on Everest Group’s survey of organizations with revenues over $500 million. Learn how these companies use Data and Analytics (D&A) and AI to drive CX transformation, leveraging technologies like automation, agent assist tools, and AI bots.
Key takeaways:
- The role of D&A in reshaping CX operations
- Latest trends in CX D&A and AI technology adoption
- Achieving business goals with CX D&A
- Effective models for implementing CX D&A and AI services
- Overcoming common challenges to maximize CX D&A benefits
Harness the expertise from:
- Aishwarya Barjatya, Practice Director, Everest Group
- Shirley Hung, Partner, Everest Group
- Shashank Verma, Head of CX Transformation, EXL
