About the Webinar
Thanks to rapidly accelerating digital behaviours, organizations need data-driven insights and solutions that create a complete 360-degree view of their customers. To stay ahead of your competition, businesses must now satisfy customers on multiple touchpoints — anytime, anywhere.
Join senior leaders from, EXL Service, Etraveli, Stanley Black & Decker, Unum to discuss how businesses can:
• Deliver frictionless resolution
• Enhance their employee experience
• Move their CX from automation to prediction
• Create journeys that are seamless across all channels
• Get ahead of CX trends that will significantly impact CX in 2022 and beyond
Speakers:
EXL: Shashank Verma – Head of Customer Experience – Digital
Etraveli: Pia Vemmelund – Chief Customer Officer
Unum: Dora Clements – Vice president of Digital Transformation
Stanley Black & Decker: Orlando Gadea – Global CX Transformation
EXL: Matthew Paris (Moderator) – VP and Head of Sales Engineering
