Live webinar – The Future of CX: Matching Speed of Your Customer 

Event Information

Start: 7 June 2022 3:00 pm
End: 7 June 2022 3:45 pm
Online event

About the Webinar

Thanks to rapidly accelerating digital behaviours, organizations need data-driven insights and solutions that create a complete 360-degree view of their customers. To stay ahead of your competition, businesses must now satisfy customers on multiple touchpoints — anytime, anywhere.

Join senior leaders from, EXL Service, Etraveli, Stanley Black & Decker, Unum to discuss how businesses can:

• Deliver frictionless resolution 
• Enhance their employee experience
• Move their CX from automation to prediction  
• Create journeys that are seamless across all channels 
• Get ahead of CX trends that will significantly impact CX in 2022 and beyond  

Speakers:

EXL: Shashank Verma – Head of Customer Experience – Digital

Etraveli: Pia Vemmelund – Chief Customer Officer

Unum: Dora Clements – Vice president of Digital Transformation

Stanley Black & Decker: Orlando Gadea – Global CX Transformation

EXL: Matthew Paris (Moderator) – VP and Head of Sales Engineering

Event Information

Start: 7 June 2022 3:00 pm
End: 7 June 2022 3:45 pm
Online event

About the Webinar

Thanks to rapidly accelerating digital behaviours, organizations need data-driven insights and solutions that create a complete 360-degree view of their customers. To stay ahead of your competition, businesses must now satisfy customers on multiple touchpoints — anytime, anywhere.

Join senior leaders from, EXL Service, Etraveli, Stanley Black & Decker, Unum to discuss how businesses can:

• Deliver frictionless resolution 
• Enhance their employee experience
• Move their CX from automation to prediction  
• Create journeys that are seamless across all channels 
• Get ahead of CX trends that will significantly impact CX in 2022 and beyond  

Speakers:

EXL: Shashank Verma – Head of Customer Experience – Digital

Etraveli: Pia Vemmelund – Chief Customer Officer

Unum: Dora Clements – Vice president of Digital Transformation

Stanley Black & Decker: Orlando Gadea – Global CX Transformation

EXL: Matthew Paris (Moderator) – VP and Head of Sales Engineering