Report argues ‘mixed’ results for Australian telco customer satisfaction

More than three quarters of Australian telecoms customers say they are happy with their service – but the figure is down on the previous quarter.

The figures come from the latest Telecommunications Customer Satisfaction Survey, from the Communications Alliance.

The research, conducted alongside Roy Morgan Research, found a similar number (74%) were satisfied when it came to the ease of contacting their provider, while more than four in five (83%) had no complaints when it came to understanding their...

By James Bourne, 10 July 2017, 0 comments. Categories: Customer Service, Operators, VoiP.

The VoLTE journey: From 488 million to 3 billion subscribers by 2021

Typically, VoIP is voice traffic that's carried over the public Internet. The launch of 4G LTE, and wireless hotspots in major cities around the globe, has brought about a downward trend in traditional switched telecom network activity.

VoIP is more efficient than PSTN, and technology improvements in these areas have been instrumental in allowing VoIP to spread to the mobile environment.

Market development for VoIP apps

Juniper Research has revealed that the number of Voice over LTE (VoLTE) subscribers will...

By David H. Deans, 10 March 2017, 0 comments. Categories: LTE, Networks, Operators, OTT Services, VoiP.

Research: OTT voice providers will see a fivefold revenue increase

(Image Credit: iStockPhoto/Christopher Badzioch)

Over the course of the next five years, OTT providers of voice services can expect to see a fivefold increase in their revenue according to a new study from Juniper Research. The basis of Juniper's prediction that uptake of high-quality VoIP calls will increase as the rollout of 4G networks accelerates. 

The research,

By Ryan Daws, 29 September 2015, 0 comments. Categories: Consumers, Disruption, Industry, Monetisation, Operators, OTT Services, VoiP.

Ericsson launches multi-device WiFi calling

(Image Credit: iStockPhoto/adventtr)

Ericsson has bolstered their existing WiFi calling solution with new multi-device functionality in response to an increasing appetite from operators and consumers. The enhanced service will allow customers to switch between their WiFi-enabled mobile devices whilst retaining a full voice service. 

The new solution will offer better value to consumers, whilst opening...

By Ryan Daws, 18 September 2015, 0 comments. Categories: Consumers, Innovation, Mobile, Operators, Smartphones, VoiP, WiFi.

Research: Poor Wi-Fi forces consumers to use mobile data

(Image Credit: iStockPhoto/RapidEye)

New research from Global Wireless Solutions (GWS) points to one in four consumers using their mobile data at home due to poor Wi-Fi networks; which could pose an issue with operators' plans to solve gaps in mobile signal with Voice-over-WiFi solutions. 

The study, which polled 2,000 UK adults, revealed that one in seven...

By Ryan Daws, 21 July 2015, 0 comments. Categories: Consumers, Industry, LTE, Mobile, Operators, Research, VoiP, WiFi.

Authorities think Skype should be classified as a telecoms operator

(Image Credit: Skype)

OTT services are often discussed in the context of whether they represent a threat to telecom operators, but the authorities believe services which offer voice call functionality - such as Skype - should be treated as telcos themselves and are therefore subject to the same laws. 

Skype came under fire in France last year for refusing to hand over call record with authorities, and has now run into the same issue in Belgium for declining to open up its data system...

By Ryan Daws, 27 May 2015, 1 comment. Categories: Government, Industry, Operators, OTT Services, Regulation, VoiP.

EE debuts seamless Wi-Fi calling and SMS

(Image Credit: EE)

EE, the UK's largest mobile operator, has flipped the switch on support for making calls and sending texts via Wi-Fi to help its customers remain connected where cellular connectivity is unavailable / limited. The new service is launching exclusively to Samsung Galaxy S6 and Lumia 640 owners before expanding to "more than five million EE customers" by summer.

WiFi Calling will make a real difference to millions of customers across the UK

According to...

By Ryan Daws, 07 April 2015, 0 comments. Categories: Capacity, Disruption, Industry, Innovation, OTT Services, VoiP, WiFi.

Small businesses are shifting toward VoIP solutions, report finds

Small businesses are shifting toward VoIP solutions although still rely heavily on both mobile and landlines also according to a recent report by software company Software Advice. The report, which surveyed over 350 businesses (those from companies with annual revenues of £120 million or less) during 2013-2014 to try and determine common pain points and reasoning for purchasing a new business phone system.

  • More than half of prospective buyers were investing in business VoIP service for the first time.
  • Buyers were...

By incovo, 28 August 2014, 3 comments. Categories: VoiP.