Asian telcos top for customer satisfaction – where does your country rank?
Most of us have had horror stories regarding customer service by various telecom providers, but where do you think your country ranks in overall satisfaction?
It’s time to find out - as independent research firm KPMG has released their “In Search of a Better Customer Experience” study.
To take into account the overall customer experiences both in-store and over the phone, the firm used mystery shoppers to embark on a journey spanning 850 store visits and 750 calls.
Providers were assessed on...