Asian telcos top for customer satisfaction – where does your country rank?

Most of us have had horror stories regarding customer service by various telecom providers, but where do you think your country ranks in overall satisfaction?

It’s time to find out - as independent research firm KPMG has released their “In Search of a Better Customer Experience” study.

To take into account the overall customer experiences both in-store and over the phone, the firm used mystery shoppers to embark on a journey spanning 850 store visits and 750 calls.

Providers were assessed on...

By Ryan Daws, 24 July 2013, 0 comments. Categories: Consumers, Industry, Mobile, Operators, Research, Smartphones.

Taking a look at how 4G changes the mobile landscape

Most of us have come to terms that 4G will be making some big changes to our lives and how we access data services on the move, but are you aware of the impact it will have on the competitive landscape?

A report by independent research firm Yankee Group investigates just that.

Mobile network operators (MNOs) have been fighting to release their services as quick as possible, whilst offering the fastest and most reliable service. Although this certainly helps to gain an advantage, it’s not the only way to...

By Ryan Daws, 18 July 2013, 0 comments. Categories: Billing, Consumers, Industry, Marketing, Mobile, Networks, Operators, Research, Smartphones.

Apple is bidding for the Kinect motion peripheral

Ok, so that may have been a slightly misleading headline; Apple is bidding for the company which designed and created the original Kinect device used first in Microsoft’s Xbox console - PrimeSense.

The Israeli-based firm will also be providing chips and designs for the upcoming Xbox One, and has gained $85 million in venture capital funding.

Apple, however, is expected to bid between the region of $280 and $300 million to acquire the company and its technology.

This would put the company at an advantage over...

By Ryan Daws, 16 July 2013, 0 comments. Categories: Apps, Consumers, Content, Devices, Entertainment, Industry, Marketing, Mobile, Smartphones, Smart TV.

It’s time we spoke about the good side of the Internet

Whenever you look in the news recently; all you read and hear about is the latest cyber threats, bullying, indecent images, fraud, and the whole host of other negative issues which surround the web. I think it’s time we took a step back and looked at the positives.

Lauren Hammersley has a 2-year-old daughter Hazel, who was sadly diagnosed in April with Stage 3 neuroblastoma, a rare form of childhood cancer.

The brave young girl wanted pizza, to which her mother taped "SEND PIZZA RM 4112" on the hospital...

By Ryan Daws, 16 July 2013, 0 comments. Categories: Consumers, Devices, Industry, Infrastructure, Mobile, N America, Smartphones.

T-Mobile’s “boldest moves” event is simply disruptive (in a good way)

Nearly a fortnight ago, TelecomsTech reported on an event by provider T-Mobile which was entitled “Our boldest moves yet”.

Counting me intrigued, we speculated, and had some great discussions and theories across the social networks to which we post. So, were their steps bold?

Firstly and most importantly, is a brand-new contract add-on which is indeed pretty bold. Going by the name of ‘Jump!’ it will incur an extra $10 monthly charge on top of your current...

By Ryan Daws, 11 July 2013, 0 comments. Categories: Consumers, Industry, LTE, Marketing, Networks, Operators, Smartphones.

Cameras are evolving, Photography is changing, and Nikon is adapting

The days of a digital SLR are not numbered as many would have you believe, but the face of what we know about them is certainly changing.

Some are already taking the next-step with implementing the power of Android; and yes, it must be said, mobile phones have increasingly capable cameras.

As a recent buyer of a DSLR – a Nikon no less – I’ve been instantly captivated by photography, and a mobile phone will never match the capabilities of a dedicated camera. Yet I came from an iPhone 4, where...

By Ryan Daws, 08 July 2013, 0 comments. Categories: Consumers, Devices, Entertainment, Industry, Marketing, Mobile, Smartphones.

Countdown to China LTE Launch

Signs abound that China is very close to first LTE rollout as a license is expected in a few months.

This is certainly good news for equipment makers fighting off slowing capex and fierce competition.

China Mobile also stands to benefit from TD-LTE on its preemptive position; more important, the standard has the government behind.

The latter is crucial for commercial success. Of course the government is not always failsafe as we have seen in ill-fated TD-SCDMA, but it does lend a heavy hand in things like...

By Dr Lin Sun, 08 July 2013, 0 comments. Categories: China, Consumers, Licensing, LTE, Mobile, Smartphones.

HTC Q2 financials show cause for joy, stop fear-mongering

HTC has posted its Q2 2013 financials to which the majority are calling a failure for the struggling company; making out it’s the beginning of the end.

These people are blind.

It’s undeniable HTC is not in a great place at the moment; largely internally due to staff restructuring (and spectacularly leaving) as well as failed handset launches such as the HTC First, alongside the struggle to meet demand for the...

By Ryan Daws, 05 July 2013, 0 comments. Categories: Consumers, Industry, Marketing, Mobile, Research, Smartphones.

The rise of OTT applications and the threat to SMS

It has been said on more than one occasion that SMS has had its day.  According to Informa, the volume of OTT messaging traffic is set to be twice that of Person-to-Person (P2P) SMS messaging by the end of 2013, and with over 19.1bn OTT messages sent last year, OTT applications are beginning to have a substantial impact on SMS traffic and revenue.

The overall trend is certainly significant, and it would be very easy to say there is little to no life left in SMS but that’s just not the case. ...

By Louise O'Sullivan, 05 July 2013, 1 comment. Categories: Apps, Billing, Consumers, Industry, Marketing, Mobile, Networks, Operators, Smartphones.

Apple brand loyalty drops behind Samsung in South Korea

It’s another day, and that means another Apple versus Samsung story. Between ongoing patent disputes and court cases; a new report from Samsung’s own home turf of South Korea shows less than promising brand loyalty results for Apple.

According to DIGIECO, a group affiliated with Korea Telecom, 53 percent of 416 iPhone users surveyed responded they would not continue to use Apple’s smartphone line.

Whilst not entirely surprising; considering Samsung’s huge marketing prowess which has gained them...

By Ryan Daws, 05 July 2013, 0 comments. Categories: Consumers, Industry, Infographic, Marketing, Mobile, Research, Smartphones.