Telecoms sector paying out more than ever to remedy customer service faults

A new study from Servion reveals the same old flaws: the telecoms sector in the UK is paying more than ever because of poor customer service.

The study focused on the energy, financial and telecoms markets, with Servion taking its data from the ombudsman of each industry. The report found that the communications sector has seen a significant rise in complaints in the UK with a total of 29,503 complaints – up 132% on 2016’s total.

As users expect more in terms of value from their providers,...

By James Bourne, 12 January 2018, 0 comments. Categories: Customer Service, Research.

5G to comprise more than 40% of spending on wireless network infrastructure by 2025

According to SNS Research, by the end of 2025 5G networks will comprise over 40% of spending related to wireless network infrastructure, compared to around 5% of all spending on wireless network infrastructure in 2020.

The spending amount will see a considerable growth due to the notable investments anticipated between 2020 and 2025 in 5G New Radio (NR), Next Generation (NextGen) core and transport (fronthaul/backhaul) networking infrastructure.

The mammoth report package – at more than 1500 pages...

By Telecoms, 18 December 2017, 0 comments. Categories: 5G, Infrastructure, Networks, Research.

Ericsson predicts one billion 5G subscriptions by 2023 in latest report

Ericsson has looked into its crystal ball for its latest Mobility Report and come up with the goods: by 2023, there will be one billion 5G subscriptions, while global mobile data traffic will be more than 100 exabytes per month.

5G will cover more than 20% of the world’s population by the end of 2023, with early deployments expected in the US, South Korea, Japan and China. In terms of more general geographical trends, North America will lead 5G uptake, Ericsson says, expecting to account for 37% of all...

By James Bourne, 28 November 2017, 0 comments. Categories: 5G, Broadband, Networks, Research.

Cisco continues to dominate switching and router market – with NFV and SDN on the horizon

The global switching and router market continues to be led by one company, according to the latest analysis from Synergy Research.

Cisco’s share of the total market was 51%, with particular dominance in the enterprise routers section, where it holds 63% share, Synergy added. For Ethernet switching, Cisco still held more than half share, and for service provider routers Cisco held 38% of the market.

The company’s main competitor across all markets is Huawei, with HPE and Arista competing on...

By James Bourne, 27 November 2017, 0 comments. Categories: Infrastructure, Networks, NFV, Research, SDN.

More telco customer service woes abound – but for Gen Z, chatbots could be the answer

It’s the age-old complaint around telecom providers and customer service; more than two thirds of customers surveyed by Brite:Bill admit they find their bills hard to understand, with three quarters saying they were not interested in the information which came with their statements.

The study, which took responses from more than 3,200 consumers in eight countries, found a worrying amount of churn among consumers.

29% of those polled said they have contacted their service providers over billing issues,...

By James Bourne, 24 November 2017, 0 comments. Categories: Billing, Customer Service, Operators, Research.

Transformation key for telcos to survive, new research argues

Recent research carried by The BIO Agency argued that transformation is the key for telco companies to continue to exist or they will be overtaken by new entrants in the market.

For the research, The BIO Agency polled 1500 residents of the UK and found that customers consider their Telco provider to be nothing more than a utility firm and their decision to stick to the same provider is a result of apathy and not consumer loyalty. According to the research, even if 76.6% of respondents are not free to change...

By Telecoms, 16 November 2017, 0 comments. Categories: Customer Service, Operators, Research.

Small cell market scaling up but still work to do, argues IHS Markit

A pair of reports by IHS Markit showed the values of the mobile backhaul equipment market and the small cell backhaul segment in 2016. While the value of the former stands at $8.2 billion, the latter has a value of just over $148 million. However, it is to be noted that due to the small cell deployments taking place in a range of locations the market is scaling up.

The report, titled “Macrocell Mobile Backhaul Equipment Market Tracker”, labels the mobile backhaul equipment market as a...

By Telecoms, 27 October 2017, 0 comments. Categories: Networks, Research, Small Cells.

Research: Mobile broadband penetration significantly boosts the economy

A report has found that increasing mobile broadband penetration has a significant impact on a country's economy. The research, conducted by Ericsson and the Imperial College of London, examines data from 135 countries.

Researchers found that as mobile broadband penetration increases by 10 percent; a 0.6 - 1.6 percent growth in GDP is observed. In 2016, this equated to anywhere between $500 billion to $2 trillion.

By Ryan Daws, 02 October 2017, 0 comments. Categories: Broadband, Connectivity, Consumers, Industry, Infrastructure, Mobile, Networks, Research, Rural.

T-Mobile shows how its 600MHz rollout will affect coverage

T-Mobile has updated its coverage map to show how its new 600MHz network will affect coverage.

The map has been updated mere days after rumours circulated T-Mobile and Sprint have agreed on a merger-in-principle. It goes to show how T-Mobile is looking to further improve its coverage whether the anticipated deal passes regulatory approval or not.

By Ryan Daws, 29 September 2017, 0 comments. Categories: Mobile, Networks, Research, Rural, Spectrum.

OpenSignal: Three mobile operators in the UK pass 70% LTE availability

The latest ‘State of Mobile Networks’ in the UK report from OpenSignal has been released providing a look at how the industry has progressed over the past year.

OpenSignal’s last report was released six months ago and highlighted one operator, EE, had crossed 70 percent LTE availability. In today’s report, EE has been joined by O2 and Vodafone who were also able to deliver LTE connectivity in more than 7 of every 10 tests. This leaves Three UK as the only major...

By Ryan Daws, 28 September 2017, 0 comments. Categories: Connectivity, Consumers, Europe, Industry, LTE, Mobile, Networks, Operators, Research.