Telecoms sector paying out more than ever to remedy customer service faults
A new study from Servion reveals the same old flaws: the telecoms sector in the UK is paying more than ever because of poor customer service.
The study focused on the energy, financial and telecoms markets, with Servion taking its data from the ombudsman of each industry. The report found that the communications sector has seen a significant rise in complaints in the UK with a total of 29,503 complaints – up 132% on 2016’s total.
As users expect more in terms of value from their providers,...