Are operators fully equipped for digital disruption in the telecoms business?

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Nowadays, digital disruption is a catchphrase touted in many boardrooms. It permeates all industries and changes many business ecosystems. So what is it and how does it impact the communications services business?

The scope of the telecom business has changed. Communications and connectivity have become deeply embedded in other value chains. Take Spotify or WhatsApp, for example, which are embedded in a mobile subscription, or a HBO package, which is embedded in a household broadband...

By Ville Syrjänen, 14 September 2016, 1 comment. Categories: Connectivity, Content, IoT, Operators, OTT Services.

Why more pay-TV providers in Europe are offering streaming video

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Streaming video entertainment services, such as those available from Netflix and Amazon, have already had a significant impact on the pay-TV sector in North America. As a result, European pay-TV operators that witnessed this disruption are eager to consider options that would enable them to transform their business.Amazon Video has announced it will be launching its Amazon Streaming Partners Program (ASPP) in Europe. Amazon operates a platform business model for video; it provides flexible video entertainment services to consumers and content rights holders, plus it's already present in...

By David H. Deans, 15 August 2016, 0 comments. Categories: Content, OTT Services, Smart TV.

Three steps to improve telcos’ customer experience in an increasingly agile world

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As customer experience fast becomes a key determinant of success for CSPs, every individual within an organisation will hold some responsibility over it and there is more pressure than ever for businesses to invest in new solutions to manage the needs of their customers. In order to drive Customer Experience Management (CEM) forward in today’s increasingly agile world, CSPs must work to reshape business models to understand the fast changing needs of their customers and provide...

By Udayan Kelker, 01 August 2016, 0 comments. Categories: Content, Customer Service, Operators, OTT Services.

Western Europe OTT video will reach $14.6bn by 2021

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Online video entertainment has disrupted most legacy media companies that refused to acknowledge the market opportunities beyond traditional pay-TV services. This shift has become a global phenomenon. The impact and implications are far-reaching.

Western European over-the-top (OTT) television and video revenues will more than double between 2015 and 2021. However, growth rates within each nation will vary considerably, according to findings from the latest market study by Digital...

By David H. Deans, 20 July 2016, 0 comments. Categories: Broadcast, OTT Services, Smart TV.

The question of ‘digitalisation’ for OTT providers and for consumers

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In recent times, “digital transformation” has become a buzz phrase used in many different contexts to refer to the transformation that many businesses in the world are either going through or trying to achieve. It’s more or less a reference phrase within telecom businesses today, used to package many things together, with the main focus being on technologies; from new ways of customer on-boarding using multi-channel interfaces, through to e-invoicing, video-on-demand and...

By Indrajit Chaudhuri, 15 June 2016, 0 comments. Categories: Marketing, OTT Services.

Staying agile in an OTT world: Why operators are still slow off the mark in digital services

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With the arrival of OTT content providers, the way we use our phones has undoubtedly changed. Facebook, WhatsApp, Viber and Skype dominate the communications markets and new services are being launched with increasing rapidity, and operators have found themselves with eroding profits and now face the question of how to become better service providers in order to keep up with these digital disruptors. Reports from

By Timo Ahomäki, 01 April 2016, 1 comment. Categories: Operators, OTT Services.

#MWC16: RCS steps forward as Google and GSMA launch client with operators

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RCS, or Rich Communication Services, is how operators will continue the fight against feature-rich OTT services like WhatsApp through an interoperable standard enabling things like group messaging, IP voice calls, and file sharing between networks. 

As traditional SMS use declines, it will be RCS which hopes to retain those...

By Ryan Daws, 22 February 2016, 0 comments. Categories: Apps, Disruption, Google, Industry, Innovation, OTT Services, Standards.

Global telecom API platform market to hit £3.4bn by 2022

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The latest report on the global telecom API industry from Market Research Engine argues the market is projected to see CAGR of over 19% in the period 2015–2022 and is slated to see valuation in excess of $5 billion (£3.4 billion) by 2022.

Drastic growth in the mobile applications market has ensured demand for telecom APIs and telecom companies own several APIs. The requirement for API management is on the rise as more telecom operators are going digital in addition to...

By Telecoms, 11 February 2016, 0 comments. Categories: Developers, OTT Services, Research.