Service providers vs OTT players: War of attrition rumbles on

OTT isn’t the enemy, but there’s still an element of competition for service providers

A new piece of research by Amdocs conducted by Coleman Parkes has revealed that most service providers view OTT players as potential partners rather than as a threat, although it may all be a piece of underhanded skulduggery.

The research revolved around 50 interviews conducted by global service providers, 35 interviews with OTT and internet players, and 15 with...

By James Bourne, 10 October 2012, 0 comments. Categories: Devices, Operators, OTT Services, Research.

How IT vendors are creating new revenue streams for operators

By Shagun Bali, Analyst, Telecom IT, Ovum

Telcos are operating in an increasingly saturated and competitive environment, where their services are regarded as commodities and their margins are lower than ever and shrinking. Telcos are being pressured to reduce operating costs, differentiate their services, enhance customer experience and generate new revenue streams – all at the same time. 

The opportunity lies in harnessing their strategic asset – customer information – to generate new...

By Ovum Research, 05 October 2012, 0 comments. Categories: Consumers, Operators, Outsourcing.

Can BlackBerry rebound, and how will RIM play it out?

BlackBerry: Can it rebound?

Research in Motion still remains in a very precarious position, based on where it once was ─ at the top of the smartphone market.

The company’s new CEO Thorsten Heins has orchestrated considerable senior management changes, and the brand continues to downsize. It has stopped giving financial guidance to the street and has engaged with J.P. Morgan Securities LLC and RBC Capital Markets to look at all possibilities.

Just four years ago, BlackBerry was the #1 smart phone brand, and was widely adopted in...

By Randy Giusto, 24 September 2012, 0 comments. Categories: Consumers, Operators, Smartphones.

Is plain old telephone service really dying?

Plain old telephone service, or POTS, is being touted as on its way out by quite a few sources. It’s being said that with the advent of VoIP services, cable and fiber network expansions and wireless communications innovations, POTS is dying a slow, but steady death.

But is that really the case? The reason people have landlines is largely the same: voice communication.

Certainly, in terms of data, the POTS is losing its allure and has been replaced largely by other modes. For instance, it is only in the...

By TotalTelecom, 18 September 2012, 2 comments. Categories: Cabling, Industry, Infrastructure, Operators.

Regulators: In defence of the competition law

By James Robinson, Associate Analyst, Regulation & Policy

In the past few months regulators from various jurisdictions have found their respective incumbent telcos to have breached national antitrust law and have imposed hefty penalties.

The preservation of fair competition and the protection of consumer welfare are two primary goals of most national regulatory authorities (NRAs) and recent activities have sought to achieve these objectives.

Effective competition can benefit consumers and industry alike...

By Ovum Research, 17 September 2012, 0 comments. Categories: Consumers, Industry, Operators.

Are foreign regulators discriminating against Huawei?

In the week that Huawei and ZTE denies being a threat to US national security, is it fair to say that Huawei is being discriminated against by overseas regulatory bodies?

According to Huawei’s Australia chairman John Lord, there were elements of disappointment and obfuscation when the Australian government banned the Chinese vendor from their $40bn+ NBN (National Broadband Network) in March this year.

Lord informed an Australian parliamentary intelligence committee of his worry that this would set a...

By James Bourne, 14 September 2012, 0 comments. Categories: China, Operators, Security.

Where are the opportunities in the LATAM connected car market?

By Susan Kuchinskas

Government legislation is at the top of the list of influences on Latin American markets, according to Scott Sedlik, vice president of marketing for INRIX. CONTRAN 245 is Brazil's legislation requiring all new vehicles to be equipped with tracking modules; it's in the early stages of implementation and will benefit hardware manufacturers.

One differentiator in Latin America is that most vehicles are sold without installed infotainment systems; in many cases, without even radios,...

By Telematics Update, 13 September 2012, 0 comments. Categories: LATAM, Operators, Telematics.

Accedo and NDS team up for set-top box apps

Accedo, the Smart TV provider, has announced a partnership with NDS to enable pay-TV operators to launch their own app store, as well as potentially monetising apps.

The product utilises NDS’ set-top box (STB) for operators to author apps integrated with an HTML browser, and an advanced software development kit (SDK).

The NDS Service Delivery Platform enables operators to provide content “contextual” with what’s on the screen.

“The combination of NDS software and...

By James Bourne, 07 September 2012, 0 comments. Categories: IPTV, Operators, Smart TV.

Make the Most of Your Brand: Monetising HTML5 with Carrier Billing

The value of mobile applications to brands is beyond question – in fact, it is almost something of a shock when a major marque doesn’t have one. Companies see apps as a means of building stronger, closer relationships with their customers, augmenting their existing marketing efforts.

In HTML5 we have the next generation of apps. At present, should a company wish to release an app they are required to use an app store provider and subsequently have to adhere to certain criteria and rules...

By Jeremy Hamill-Keays, 03 September 2012, 0 comments. Categories: Apps, Billing, Operators.

Negating churn and owning the customer: SLAs are the new killer app

The advent of smartphones has meant that Apps now dominate the language of mobile.

Apps will come and go with waning interest but, regardless of the latest game on the market, consumers will always expect a service that rewards their loyalty.

It is for this reason that one concept will become increasingly essential to customer retention and effective service: the service level agreement (SLA). The SLA is, in essence, the ‘killer App’ that all customers need and all Communications Service Providers...

By Rob Smith, 30 August 2012, 0 comments. Categories: Consumers, Operators.