Why operators need to forge a greater link between digital transformation and customer care

Operators are stuck between a rock and a hard place today. They need to be seen to move towards a process of digital transformation – whatever that term means – while trying to constantly improve the customer experience.

The latter is an area where the telcos have traditionally struggled – and according to a new report published by BriteBill and Omnisperience gauging the views of 40 tier-0 and tier-1 service...

By James Bourne, 11 October 2018, 0 comments. Categories: Billing, Customer Service, Operators, Research.

Huawei is ready to dispel South Korea’s 5G security concerns

Huawei has said it’s ready to dispel any 5G security fears in South Korea as it continues to woo operators around the world.

South Korean telcos are currently deciding which vendors will supply their 5G equipment. The nation’s largest, SK Telecom, has already ruled-out Huawei in favour of Samsung, Nokia, and Ericsson.

Unlike the US and Australia, the South Korean government has not banned the use of Huawei equipment. There are...

By Ryan Daws, 10 October 2018, 0 comments. Categories: 5G, Connectivity, Government, Industry, Infrastructure, Mobile, Networks, Operators, Regulation, Security.

Apple seeks UK telco for TV strategy and long beach walks

Apple is reportedly seeking a UK-based telecoms provider to increase the reach of its TV platform in an important market for the company.

Telecommunications giant BT is said to be the current forerunner, according to a report in The Telegraph.

BT, who also owns the UK’s largest mobile operator EE, is expected to distribute Apple TVs to the latter’s broadband...

By Ryan Daws, 09 October 2018, 0 comments. Categories: Consumers, Entertainment, Europe, Industry, Operators, Smart TV.

EE launches its UK 5G network test in Canary Wharf

BT-owned mobile operator EE has launched a 5G test network in Canary Wharf, London ahead of a full commercial rollout next year.

As the country’s largest mobile operator by subscribers, the launch by EE is a landmark moment in the UK’s path to 5G.

Fotis Karonis, 5G Technology Lead at BT Group, said:

“This is the latest milestone in our 5G rollout – a live test of our 5G network, in a hugely busy ‘hotspot’, where we know there’s going to be demand...

By Ryan Daws, 05 October 2018, 0 comments. Categories: 5G, Connectivity, Industry, Infrastructure, Networks, Operators.

US cities issue lawsuit threats against the FCC over 5G rules

A collection of US cities accuse the FCC of 5G infrastructure policy ‘overreach’ and have issued lawsuit threats in response.

The FCC’s recent policy change limits how much local municipalities can bill for letting telecom carriers mount 5G cellular equipment on city-owned infrastructure.

Rules passed on September 26th restrict cities from charging firms more than $270 per year for each piece of equipment attached to city property. In Portland, for example, that’s $2,730 less than what...

By Ryan Daws, 03 October 2018, 0 comments. Categories: 5G, Connectivity, Government, Industry, Infrastructure, Mobile, N America, Networks, Operators, Regulation.

T-Mobile CEO is predictably vocal about Verizon’s 5G network

Following the launch of Verizon’s 5G FWA launch in four US cities, T-Mobile CEO John Legere has predictably added his two cents.

T-Mobile calls itself the ‘Uncarrier’ for a series of initiatives removing things which consumers dislike about typical carriers. Legere’s outspoken style about his competition matches the brand he represents.

In a series of tweets, Legere slams Verizon’s 5G network:

By Ryan Daws, 02 October 2018, 0 comments. Categories: 5G, Broadband, Connectivity, Industry, N America, Networks, Operators.

Trump’s administration sues California over its net neutrality bill

The state of California is being sued following its decision to side with the majority of internet users and protect net neutrality.

Consumers are strongly in favour of net neutrality. In research conducted by Maryland University, 83 percent opposed repealing the rules – including 75 percent of Republicans, 89 percent of Democrats, and 86 percent of independents.

The state of California acted to...

US operators will meet White House officials to discuss 5G

Representatives from the four major operators in the US are set to meet White House officials to discuss 5G and its potential.

T-Mobile, AT&T, and Sprint have all confirmed their attendance. Verizon is understood to be attending but declined to comment.

None of the operators revealed who they will send to represent their companies, but high-level executives are expected.

The full agenda is unknown but Trump’s administration will be seeking to gain a better understanding of 5G’s benefits...

By Ryan Daws, 28 September 2018, 0 comments. Categories: 5G, Connectivity, Government, Industry, Infrastructure, Innovation, IoT, N America, Networks, Operators.

US outdoor small cell antenna likely to rise by 75% in 2018, predicts EJL Wireless Research

A recent report from EJL Wireless Research, titled “U.S. Outdoor Small Cell Antenna Market Analysis and Forecast, 2018-2022 1st Edition”, states that the shipments of US outdoor small cell antenna increased 84% in 2017. The market is predicted to increase by 75% in 2018, owing to the increasing demand from all four American mobile operators as well as neutral host operators.

The report states that Alpha Wireless...

By Telecoms, 27 September 2018, 0 comments. Categories: Connectivity, Networks, Operators, Small Cells.