How AI will advance the mobile messaging app evolution

There has been a significant evolution in the variety of use cases for mobile Application to Person (A2P) messaging. Historically, A2P was used for alerts and as a billing mechanism and carrier for simple content and services, both for one-off downloads or actions (e.g. voting) and for recurring payments.

The latter use case has declined in the past 5 years, due to a combination of the transition to an app-based economy, largely driven by card billing and by regulatory action -- in markets such as the U.S....

By David H. Deans, 05 June 2018, 0 comments. Categories: Apps, Machine Learning, Mobile, OTT Services.

How collaborative robotics revenue will reach $1.23 billion

While we continue to see reports about the growing fear of job loss due to robotics in the workplace, more industry analyst reports shed light on the apparent upside opportunities for vendors. ABI Research identified 'collaborative robotics' as one of the fastest growing market segments.

Small-to-Medium Businesses (SMBs) are driving the increased demand for these collaborative robots, as 'cobots' provide solutions that allow for a more flexible kind of manufacturing that makes no assumptions...

By David H. Deans, 02 March 2018, 0 comments. Categories: Disruption, Machine Learning.

Why ZTE believes AI automation will play a crucial role in the telecoms industry

MWC ZTE has a firm belief that, in the telecoms industry, AI automation has a crucial role to play - and that impending 5G networks will bank very much on the capabilities of AI for operational support as well as management of infrastructure and business functions.

The company also believes that ‘AI for operations’ represents a bigger opportunity for providers of telecom services to occupy a top position in the future market. 

These beliefs are at the root of the release of a whitepaper...

By Telecoms, 01 March 2018, 0 comments. Categories: Machine Learning, Networks, Operators.

The future of fintech platforms: Innovation and disruption to come

The latest global fintech market study shows that the insurance segment will drive revenues for platform providers, which is the largest proportion of revenues in 2018. This is based on the vast potential for digital distribution within the traditional insurer industry.

That said, wealth management will also grow rapidly, based on the increasing popularity of intelligent software agents called 'robo-advisors'. As the underlying technology improves, roboadvisors will become increasingly autonomous.

Roboadvisor...

By David H. Deans, 17 January 2018, 0 comments. Categories: Consumers, Content, Customer Service, Machine Learning.

How virtual assistant apps are being adopted by telecom providers

More telecom service providers will invest in emerging technologies that enable them to improve operational productivity via automation, and introduce new capabilities for their customers. Virtual assistant applications are emerging, as telcos start to deploy artificial intelligence (AI) and machine learning (ML).

While the telecom network operators are prioritizing these virtual assistants primarily to improve customer engagements and consequently reduce churn rates, they are also positioning themselves to...

By David H. Deans, 04 January 2018, 0 comments. Categories: Machine Learning, Operators.

Meet the ‘telcobots’ – who can save their operator masters billions and enhance customer engagement

ABI Research's new report has projected that telcos can save up to $1.2 billion on customer care management by 2022 by turning to ‘telcobots’ – or rather, telco virtual assistants.

The report, titled “Artificial Intelligence in Telecom Networks”, said that an increasing number of telcos are turning to artificial intelligence to enhance customer engagement and subsequently cut down churn rates. On top of that some telcos are competing directly with virtual assistants such as...

By Telecoms, 23 November 2017, 0 comments. Categories: Machine Learning, Operators.

How AI-powered chatbots will transform healthcare

Digital health revolves around the integration of traditional healthcare systems and newer technologies to improve efficiency, value for money and ultimately patient outcomes. Electronic Health Records (EHR) have been a big part of this evolution, promising universal access to key elements of a patient's medical history.

As many nations have now adopted EHRs, the debate has moved on to what can be done with this data. Interoperability and analytics have become important requirements of healthcare IT...

By David H. Deans, 02 November 2017, 1 comment. Categories: Machine Learning, Marketing, Mobile.

Data for social good: When big data and machine learning saves lives

(c)iStock.com/oneinchpunch

“There are people who will then research and find out ‘Why is this?’ Or change policies based on this data. Information can save lives,” said Nancy Lublin, founder of Crisis Text Line. In just over two years, 15 million text messages have been sent to “741741” from every area code in the US, connecting people with anxiety and depression with counsellors.

It has grown rapidly because “just someone being...

By Telefónica, 08 August 2016, 0 comments. Categories: Big Data, Case Studies, Machine Learning.

Editorial: Building an open, programmable city

(Image Credit: iStockPhoto/bubaone)

Bristol, a city in the South West of England, has gained international exposure in recent months thanks to becoming the European Green Capital. During yesterday's 'Bristol is Open' launch, we got to see how the city is prepared to lead the way for connected cities thanks to a range of partnerships and a world-leading infrastructure...

To understand how the city is positioned to lead the way on...

MWC15: Panasonic becomes a MVNO

“When most people think of Panasonic, they think of televisions” is the honest claim made on-stage by an exec from the Japanese firm at Mobile World Congress. It’s a humble start, just before the company paves the way forward for the IoT with the launch of their own MVNO service.

Partnering with Vodafone, Panasonic says it will offer connectivity to their customers in over 40 countries for one flat tariff. This will ensure all their devices which would benefit from being connected to the...

By Ryan Daws, 02 March 2015, 0 comments. Categories: Devices, Industry, IoT, M2M, Machine Learning, MVNO.