ACSI: Streaming TV dominates telecoms industry satisfaction

According to the American Customer Satisfaction Index (ACSI), consumers are far more satisfied with streaming TV over their other telecoms services.

ACSI argues video streaming often avoids the downsides of alternative telecoms services, including subscription TV.

Video Streaming

David VanAmburg, Managing Director at the ACSI, said:

“Streaming services don't have the hidden fees and six-month rates that subscription TV does, not to mention they're cheaper and simpler.

By Ryan Daws, 23 May 2018, 1 comment. Categories: Broadband, Consumers, Entertainment, Industry, IPTV, N America, Operators, OTT Services, Research.

Senate reinstates net neutrality (for now)

In a vote today, Senators managed to narrowly overturn the FCC’s so-called ‘Restoring Internet Freedom Order’ which repealed Obama-era laws ensuring net neutrality.

Net neutrality is the idea that all internet users should be treated equally. Critics argue that heavier users, or services which use greater bandwidth, should pay more to cover infrastructure costs.

If you trust your cable company, you’re not going to like my vote today

Advocates for maintaining net neutrality rules are...

#HAS2018: Huawei CEO tempers 5G expectations

One of Huawei’s rotating CEOs has gone on record to downplay consumer expectations of 5G compared to previous generations

Eric Xu was speaking during the Huawei Analyst Summit (#HAS2018) in Shenzhen when he warned that consumers are unlikely to see a ‘fundamental difference’ between 5G and 4G. For operators planning to charge extra for 5G services, it could be a tough sell to potential customers without many tangible improvements.

Speed is one area where specific...

By Ryan Daws, 17 April 2018, 1 comment. Categories: 5G, Connectivity, Consumers, Industry, Infrastructure, Innovation, Mobile, Networks.

Mozilla’s first Internet Health Report is a timely read

Privacy advocates Mozilla have released their first ‘Internet Health Report’ during a year when net neutrality rules are being repealed, and Facebook’s CEO is testifying in front of the Senate over the company’s failure to protect users’ data.

Mozilla expresses concern for a handful of companies with an unhealthy amount of power and influence over the internet. Many of our readers will be able to list at least the Western companies — Google, Facebook, and Amazon. In China,...

By Ryan Daws, 13 April 2018, 0 comments. Categories: Consumers, Industry, Regulation.

The future of fintech platforms: Innovation and disruption to come

The latest global fintech market study shows that the insurance segment will drive revenues for platform providers, which is the largest proportion of revenues in 2018. This is based on the vast potential for digital distribution within the traditional insurer industry.

That said, wealth management will also grow rapidly, based on the increasing popularity of intelligent software agents called 'robo-advisors'. As the underlying technology improves, roboadvisors will become increasingly autonomous.

Roboadvisor...

By David H. Deans, 17 January 2018, 0 comments. Categories: Consumers, Content, Customer Service, Machine Learning.

Lord Adonis: Dear Ofcom, fix ‘deplorable’ mobile coverage

The chairman of the National Infrastructure Commission, Lord Adonis, has written a letter to the head of Ofcom calling for the telecoms regulator to fix ‘deplorable’ mobile phone coverage.

In the letter, Lord Adonis says the regulator should “put all options on the table” to improve mobile phone coverage between now and the next mobile spectrum being auctioned.

Large parts of the country remain without reliable coverage

By Ryan Daws, 18 December 2017, 0 comments. Categories: Connectivity, Consumers, Infrastructure, Mobile, Networks, Regulation.

Net neutrality is at threat again – and the FCC hopes your Thanksgiving turkey will distract you

Updated US regulators are expected to reverse fairness rules, implemented during Obama’s era to protect net neutrality, while many journalists are out the office.

Net neutrality is the idea that all businesses and consumers should be treated by internet providers the same — to most people, that seems fair.

Some ISPs argue that some companies put greater demand on their networks than others; such as Netflix. Without net neutrality rules, ISPs could ask for more cash from a company like Netflix so their...

By Ryan Daws, 21 November 2017, 0 comments. Categories: Consumers, Government, Industry, N America, Net Neutrality, Operators, Regulation.

FCC clears over-the-air 4K TV broadcasts

The FCC is paving the way for over-the-air TV to catch up with cable and on-demand services by permitting 4K broadcasts.

While 4K content available to viewers of cable and on-demand services remains limited, those who still watch over-the-air broadcasts have been unable to watch any live content in the higher resolution due to FCC rules.

Commissioners voted 3-2 to give TV stations permission to start broadcasting in the...

By Ryan Daws, 17 November 2017, 0 comments. Categories: Broadcast, Consumers, Regulation.

Telcos switch to prioritising 4G availability over speed

The latest OpenSignal report indicates that global telecoms operators have begun to prioritise 4G availability over speed.

Operators first boasted of their 4G download speeds even when their coverage was poor. As past reports from OpenSignal have shown, these speeds have increased over the years and the ability to boast of faster speeds than competitors appeared to be the priority for operators.

However, according to the...

By Ryan Daws, 01 November 2017, 0 comments. Categories: Connectivity, Consumers, Industry, LTE, Networks, Operators.

AT&T announces “5G” Evolution mobile hotspot router

AT&T is hoping the hype for 5G will drive consumers to buy its new mobile hotspot router, despite being nothing to do with 5G.

What the router will offer, however, is faster speeds and more reliability. In that respect it’s a stepping point towards what 5G should offer, but it’s more of a 4.75G (4.5G is reserved for LTE-Advanced) than anything to do with 5G.

"Only AT&T lets you get...

By Ryan Daws, 26 October 2017, 0 comments. Categories: 5G, Connectivity, Consumers, N America, WiFi.