Skype Hits 40 Million Simultaneous Users!

Congrats to the folks at Skype for hitting over 40 million concurrent users! Today at 2pm US Eastern when I typed "/users" in any Skype chat on my Mac, I got this great message (Windows users should see the count in the lower left corner of the Skype client):

Skype 40million

That's a pretty amazing milestone, given that some of us can remember back to when the concurrent user count was in the upper 20s (early 2011) or even way...

By Dan York, 11 April 2012, 0 comments. Categories: Consumers, Industry, VoiP.

Telecom's Rubicon: Retaining customer loyalty in tough times

Global mobile broadband traffic grew by 83% in the second half of the year with a CAGR of 234% during 2011, according to an Allot Mobile Trends report. Telcos are struggling to sustain the investment in mobile-data networks, only to see other web companies reaping the rewards for it.

With their revenues from traditional channels such as voice calls and text messages falling they have set on a road to find ways to get extra revenues from the use of data. So what are their options and what are the implications...

By Zhecho Dobrev, 10 April 2012, 1 comment. Categories: Consumers, Industry, LTE, Operators, Smartphones.

Consumers Using Social Media for Customer Service

Call centers must address their customer's changing channel preferences and improve first contact resolution on the web -- in both emerging and developed countries -- according to the latest market study by Ovum. To help understand how adoption of social media and smartphones is evolving, Ovum conducted a survey of over 4,000 consumers across four developed countries (the US, the UK, France, and Germany) and four emerging countries (Brazil, Russia, India, and China). In a new report the market research firm outlined the survey results, including the ways in which consumers are using social media for customer service across these regions. "Web savvy...

By David H. Deans, 16 March 2012, 0 comments. Categories: Consumers, Marketing.

Posterous is Joining the Flock at Twitter - The Official Posterous Space

Big news: Posterous has been acquired by Twitter!

The opportunities in front of Twitter are exciting, and we couldn’t be happier about bringing our team’s expertise to a product that reaches hundreds of millions of users around the globe. Plus, the people at Twitter are genuinely nice folks who share our vision for making sharing simpler.

Posterous Spaces will remain up and running without disruption. We’ll give users ample notice if we make any changes to the service. For users who would like to back up their content or move to another service, we’ll share clear instructions for doing so in the coming weeks.

You can find...

By James Parton, 12 March 2012, 0 comments. Categories: Cloud, Consumers, Content.

The ups and downs of China.com

In the midst of economic downturn, the Internet is reveling in a mind-boggling boom in China: with huge numbers of customers that are the envy of online merchants and service providers around the world; and their spending keeps growing.

According to the China Internet Network Information Center (CNNIC), China had 513 million Internet users by the end of 2011, up 12% from a year ago, and 350 million of these used their cell phone to access the Internet, up 17%.

However, the agency warns growth is slowing by...

By Dr Lin Sun, 13 February 2012, 0 comments. Categories: China, Cloud, Consumers, Entertainment, Mobile.