Ofcom fines Plusnet £880,000 for billing over a thousand ex-customers
Plusnet has been fined £880,000 by UK telecoms regulator Ofcom for continuing to bill more than a thousand ex-customers after cancelling their contracts.
Remaining funds have been donated to a dozen local charities
The BT-owned company was found to have continued billing a group of customers for their cancelled landline or broadband services. Following an investigation, Ofcom ruled Plusnet broke a fundamental billing role and will be subject to a fine after the 1,025 customers were overcharged...