Ofcom fines Plusnet £880,000 for billing over a thousand ex-customers

Plusnet has been fined £880,000 by UK telecoms regulator Ofcom for continuing to bill more than a thousand ex-customers after cancelling their contracts.

Remaining funds have been donated to a dozen local charities

The BT-owned company was found to have continued billing a group of customers for their cancelled landline or broadband services. Following an investigation, Ofcom ruled Plusnet broke a fundamental billing role and will be subject to a fine after the 1,025 customers were overcharged...

By Ryan Daws, 22 March 2017, 0 comments. Categories: Broadband, Consumers, Operators, Regulation.

Ofcom will investigate whether proposed merger of Sky and 21st Century Fox harms media plurality

UK telecoms regulator Ofcom will investigate whether a proposed merger between Sky and 21st Century Fox would harm media plurality – the right of citizens to have access to various news sources with different viewpoints.

Media mogul Rupert Murdoch has significant influence over global news reporting as the CEO of 21st Century Fox and News Corp. The companies’ properties include The Times, The Sun, Wall Street Journal, book publisher HarperCollins, and the Fox Entertainment...

By Ryan Daws, 17 March 2017, 0 comments. Categories: Consumers, Industry, Regulation.

New research argues missed opportunities for operators around data and content

More than two thirds of brands say telecoms operators are a better original source of data insights than Google, Apple and Samsung, according to a new study from Synchronoss Technologies.

Yet the study, undertaken by analyst firm Ovum and which went live during Mobile World Congress (MWC) last week, also found a twist: almost half (48%) of the 300 brands polled from the US, UK and France admitted they were not aware of operators’ ability to offer such insights.

“We’ve known for years that...

By James Bourne, 06 March 2017, 0 comments. Categories: Consumers, Content, Operators.

Verizon poaches Apple’s global creative director for rebrand

(Image Credit: iStockPhoto/PeskyMonkey)

Verizon is looking to reposition its brand into a leading tech company, and the operator has poached Apple’s global creative director to aid the transition.

Apple is often seen as being a ‘cool’ brand and praise must be given to individuals responsible for maintaining this portrayal over the years. One such employee, Andrew McKechnie, former chief creative director at...

By Ryan Daws, 21 February 2017, 0 comments. Categories: Consumers, Industry, IoT, Mobile, Operators.

Telenor enables Google’s RCS messaging in Europe and Asia

(Image Credit: iStockPhoto/SIphotography)

Telenor is rolling out Google’s Rich Communication Services (RCS) to customers in Europe and Asia, which it hopes will succeed SMS.

As with most technologies over time, SMS is quickly becoming a relic as more people adopt feature-rich IP messaging solutions like WhatsApp and Facebook Messenger. These solutions, however, are not universal and require the other user to have the same app installed.

By Ryan Daws, 16 February 2017, 0 comments. Categories: Consumers, Industry, Mobile, Standards.