Dialled-in: How telcos can improve customer satisfaction during a merger

The proposed T-Mobile and Sprint merger has recently been dominating the headlines, but telecoms customers are hardly strangers to blockbuster mega-mergers. There have been several such high-profile transactions over the years.

But how do consumers feel about these foundational shifts in their providers? Does a big merger of two iconic telecom brands move the needle of consumer sentiment? Are customers paying attention? If so, are they favourably disposed to these moves and willing to give their provider the...

By Jeffrey Johnson, 29 October 2019, 0 comments. Categories: Consumers, Customer Service, Industry, Operators.

uSwitch: 5G launch won’t solve the UK’s rural connectivity problems

Research from uSwitch suggests Britain’s rural connectivity problems will not be solved by 5G connectivity.

The research found a third of adult smartphone users still have trouble connecting to 4G at least once a week. As shown in the chart below by OpenSignal, every region of the UK still has 4G availability issues with the South West suffering most:

opensignal-4g-avaiable

Ernest Doku, mobiles expert at...

By Ryan Daws, 03 October 2019, 0 comments. Categories: 5G, Connectivity, Consumers, Europe, Industry, Infrastructure, Mobile, Networks, Operators, Rural, Wireless.

The Connectivity Index reveals the world’s 34 most connected countries

Research conducted by Carphone Warehouse has led to The Connectivity Index, a ranking of the world’s 34 most connected countries.

The index takes into consideration things such as broadband access and mobile speeds, but also social and political factors.

Here are the factors Carphone Warehouse took into account when creating their index:

  • Information: number of 5G deployments, number of internet hosts, mobile speeds and electricity production.

  • Movement: number of air passengers, number of tourists, rail infrastructure quality and road...

T-Mobile opens performance testing facility for 5G, NB-IoT, and more

T-Mobile has cut the ribbon on a 20,000 square foot testing lab where it will test the performance of devices using 5G, NB-IoT, and more.

The facility is based in Bellevue, Washington and it features more than a dozen testing areas.

In a press release, T-Mobile wrote:

“The space is made up of more than a dozen testing areas where T-Mobile engineers analyze and fine-tune everything from network signal quality, voice call and sound quality, data throughput and video optimization...

By Ryan Daws, 21 August 2019, 0 comments. Categories: 5G, Connectivity, Consumers, Industry, IoT, LTE, Mobile, N America, Networks, Operators, Smartphones, Standards, Wireless.

EE issues a formal complaint about Three’s advertising of ‘real 5G’

UK mobile operator EE has issued a formal complaint to the advertising watchdog about rival Three over its ‘real 5G’ marketing.

Three has been advertising that it’s the only UK mobile operator to offer “real” 5G in newspapers and social media posts.

National advertising rules in the UK require claims of superiority over a competitor to be backed with clear evidence. However, Three’s claim of being the only UK mobile operator to offer true 5G isn’t entirely...

By Ryan Daws, 20 August 2019, 0 comments. Categories: 5G, Connectivity, Consumers, Europe, Industry, Mobile, Networks, Operators, Wireless.

O(2)-no! UK telco claims Ofcom is giving Three preferential 5G treatment

UK mobile operator O2 has clashed with regulator Ofcom which it believes is giving preferential treatment to rival Three in 5G.

Three UK was left at something of a disadvantage in the rollout of 4G due to holding less desirable spectrum than rivals, especially EE which Ofcom controversially gave a headstart by allowing to reuse its existing 1800MHz spectrum.

Ofcom has spent years trying to be a good regulator and rebalance UK spectrum ownership to help level...

By Ryan Daws, 12 August 2019, 0 comments. Categories: 5G, Connectivity, Consumers, Europe, Government, Industry, Mobile, Networks, Operators, Regulation, Spectrum, Wireless.

‘Verified by Twilio’ takes on robocalls with groundbreaking caller ID

Twilio has partnered with leading call ID apps to finally tackle the scourge of robocalls with a groundbreaking new solution called ‘Verified by Twilio’.

During the company’s day two keynote at Signal 2019, Christine Roberts, GM and VP of Super Network at Twilio, gave her personal account with unidentified calls. While it was her own experience, it’s one that many of us relate to.

Roberts showed her phone log filled with red missed calls she chose not to answer. She’s not alone, research shows...

By Ryan Daws, 07 August 2019, 0 comments. Categories: Consumers, Innovation, Mobile, Smartphones.

UK broadband chiefs warn PM Johnson's full-fibre plan unachievable without major changes

UK broadband chiefs have warned that PM Johnson's full-fibre plan is unachievable without major legislative changes.

Full-fibre broadband by 2025 is one of the new prime minister's key pledges, made on the steps of Downing Street in his maiden speech. The new target is eight years earlier than the previous target of 2033 which Johnson called "laughably unambitious".

Johnson's pledge was quickly welcomed by broadband provider Virgin Media which said it was ready to get working with the...

By Ryan Daws, 05 August 2019, 0 comments. Categories: Broadband, Connectivity, Consumers, Europe, Government, Industry, Infrastructure, Networks, Regulation.

Virgin Media chief is enthused by UK PM Johnson’s pledge to speed up gigabit broadband rollout

Virgin Media COO Jeff Dodds has voiced his enthusiasm for UK PM Boris Johnson’s pledge to speed up the rollout of gigabit broadband.

Johnson, who took office on Wednesday, pledged on the steps of Downing Street in his first speech to make full-fibre broadband across the country.

The current government target set by the outgoing administration is for gigabit broadband to be available across the country by 2033. Johnson called the existing target “laughably unambitious” and promised to deliver...

Opinion: Preparing to properly price 5G

Digital consumers have come to expect what they want, when they want it, and with a very clear indication of what it will cost at the moment of purchase. Costs are rarely a barrier to a transaction, consumers have proven time and again that reliability, personalization and real-time availability can trump cost, especially if the expense is transparent.

This new digital marketplace has proven successful, except, it seems, where it matters most - the network. Connectivity is central to every other digital...

By Robin Langdon, 19 July 2019, 0 comments. Categories: 5G, Consumers, Industry, Mobile, Networks, Operators, Wireless.