Wireless services still source of consumer anger, says regulator
A worrying trend from Canada, where consumer complaints go up 35% year on year: should this make service providers rethink their strategy?
A report from the Canadian Commissioner for Complaints for Telecommunications Services (CCTS) has revealed that, in the North American country, consumer complaints went up 35% in 2012, with wireless services being the biggest bugbear for the fourth year in a row.
10,838 complaints were lodged by the regulator, with 10,678 concluded. 7,221 of the issues derived from...