How chatbots are delivering lasting benefits for the financial services sector

Ever since the advent of computer use by established banking and insurance organisations in the early 1950s, financial services has been a sector that generates an enormous amount of customer transaction data.

That's why they've adopted analytics tools for big data use cases, and it's why they've been one of the first sectors to pilot the deployment and applications of artificial intelligence (AI) systems.

AI chatbot market development

According to the latest worldwide market...

By David H. Deans, 05 April 2019, 0 comments. Categories: Apps, Customer Service, Disruption, Marketing.

#MWC19: EE, OnePlus, and Qualcomm call for 5G apps

Three telecoms industry giants have launched an initiative called ‘5G Apps of Tomorrow’ at MWC in a bid to kickstart 5G app development.

Mobile operator EE, smartphone manufacturer OnePlus, and chipset giant Qualcomm believe there's yet to be a ‘killer app’ which takes advantage of 5G’s capabilities.

Speaking on a panel, OnePlus CEO Pete Lau said he's unconvinced there's been enough ambition when it comes to how 5G can improve people's lives.

Lau believes 5G...

By Ryan Daws, 27 February 2019, 0 comments. Categories: 5G, Apps, Connectivity, Consumers, Industry, Mobile, Smartphones.

IBM and Vodafone team up for digital transformation venture around AI, 5G and edge

IBM and Vodafone Business have entered into a strategic commercial agreement to offer their European and other global clients with the open and flexible technologies required to integrate multiple clouds and prepare for the next wave of digital transformation brought by AI, 5G, Edge and Software Defined Networking (SDN).

The interconnectivity of clouds and vulnerability of data are the two most burning global issues today...

By Telecoms, 18 January 2019, 0 comments. Categories: 5G, Apps, IoT, Operators.

How connected cars are driving mobile eCommerce applications

Automobiles are getting smarter and more connected to the world around them. The term 'Connected Cars' refer to devices installed in the vehicle which allow machine-to-machine (M2M) communication or machine-to-human interaction.

M2M is communication between two single machines with no human interaction. Regarding vehicle telematics, M2M technology enables data to be sent from the vehicle to another location and used for vehicle conditioning or to monitor driver behaviour.

Connected cars market...

By David H. Deans, 07 November 2018, 0 comments. Categories: Apps, IoT, M2M, OTT Services.

Why telecom service providers are exploring more AI applications

Savvy CIOs and CTOs at communication service providers are busy developing comprehensive strategies for the application of cognitive systems that enable new types of automation. The market leaders are currently engaged in numerous pilot and production projects that are a catalyst for further innovation.

The use of artificial intelligence (AI) and machine learning within the telecommunications domain is now an established practice and chatbots, customer services, and network management are areas where AI...

By David H. Deans, 02 November 2018, 0 comments. Categories: Apps, Customer Service, Disruption, Operators.

Net Neutrality: Carriers have already begun throttling services

As forewarned by critics, the FCC’s repealing of its net neutrality rules has already led to popular services being throttled.

Net neutrality legislation, implemented under Obama’s administration, ensured a fair internet where all services must be provided with the same level of performance as others. This helped to keep the playing field level so new businesses have similar opportunities to incumbents.

The argument for repealing the rules – most advocated by large service providers –...

How applications for robotics technologies are gaining momentum

Manufacturers have traditionally been considered the primary drivers of new robot technology investment. Robots are now infiltrating other business sectors. The robotics industry gained new momentum in 2017 with total venture capital (VC) investment reaching $2.7 billion, according to the latest worldwide market study by ABI Research.

"While the growth in investment from 2016 to 2017, at 23.2 percent, slowed from growth between 2015 and 2016, this was affected by applying a narrower understanding of robotics, leaving...

By David H. Deans, 09 August 2018, 2 comments. Categories: Apps, IoT, Machine Learning.

Indian telcos asked to enable social app blocks following attacks

The Indian government has asked telcos in the country to enable the blocking of social apps following a spate of vigilante attacks.

Apps such as WhatsApp and Facebook have been used to spread misinformation about individuals leading to lynchings and beatings.

In a letter seen by Reuters, the government wrote:

“You are ... requested to explore various possible options and confirm how...

By Ryan Daws, 08 August 2018, 0 comments. Categories: Apps, Consumers, Government, India, Mobile, Regulation.