Telecoms Tech

You might have heard about a story appearing in the press recently, which reported that a UK customer was hit with two bills which amounted to a staggering £19,000. While originally intent on the bill being paid, it later emerged the cost was a result of a fault with the customer's device, which was (unexpectedly) sending and receiving vast amounts of data, and the bill was ultimately waived.

4G has had its fair share of praise and criticism. It undoubtedly brings with it the promise of increased demand for faster downloads and seamless streaming services, but that's kind of missing the point. What do operators need to consider building the right 4G propositions and delivering them smoothly? Are there relevant learnings from the previous move from 2.5G to 3G?

It's fair to say that since their deployment, Mobile Virtual Network Operators (MVNOs) have proven to be a real revenue-generating asset in the communications marketplace.

The recently announced changes to EU roaming charges bring a sense of fairness for consumers, many of whom in the past have unwittingly run up excessive charges abroad (and suffered from the subsequent bill shock a month later).

At a time of transition in the telecoms landscape, as cloud and 4G services come to the fore, communications service providers (CSPs) are still struggling to deliver on pre-defined service level agreements (SLAs) according to MDS research.

In one of my recent posts, I suggested that the telecoms sector has needed to respond to recent surges in consumer data usage.