Monetising cloud/OTT services – agility still top priority for CSPs
Alongside the widespread acceptance that the IT and telecoms industries are rapidly converging "in equal parts a challenge and an opportunity for both" there has been continued discussion on how CSPs must quickly adapt to offer a wider set of services beyond traditional communications.
The SME opportunity: Bill shock and customer data
You might have heard about a story appearing in the press recently, which reported that a UK customer was hit with two bills which amounted to a staggering £19,000. While originally intent on the bill being paid, it later emerged the cost was a result of a fault with the customer's device, which was (unexpectedly) sending and receiving vast amounts of data, and the bill was ultimately waived.
Operators: Learning from the past for 4G success
4G has had its fair share of praise and criticism. It undoubtedly brings with it the promise of increased demand for faster downloads and seamless streaming services, but that's kind of missing the point. What do operators need to consider building the right 4G propositions and delivering them smoothly? Are there relevant learnings from the previous move from 2.5G to 3G?
How can outsourced integrated business support systems help MVNOs?
It's fair to say that since their deployment, Mobile Virtual Network Operators (MVNOs) have proven to be a real revenue-generating asset in the communications marketplace.
Are new EU roaming charge limits an opportunity for carriers?
The recently announced changes to EU roaming charges bring a sense of fairness for consumers, many of whom in the past have unwittingly run up excessive charges abroad (and suffered from the subsequent bill shock a month later).
Communications Service Providers struggle to live up to SLA expectations
At a time of transition in the telecoms landscape, as cloud and 4G services come to the fore, communications service providers (CSPs) are still struggling to deliver on pre-defined service level agreements (SLAs) according to MDS research.
Smart metering: What the utilities sector can learn from telecoms
In one of my recent posts, I suggested that the telecoms sector has needed to respond to recent surges in consumer data usage.
Negating churn and owning the customer: SLAs are the new killer app
The shifts we've experienced in the mobile industry over the past couple of years have been immense, and it looks like we have now reached a tipping point in device usage. What does this mean for operators' relationship with users?
< Previous 1 Next >