The three words that must define the digital strategy of telcos today

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Digital transformation is affecting markets in many verticals, as the next generation of digital natives bring ‘on-demand’ requirements to the way services and goods are bought and managed. This transformation offers a profound way to accelerate business activities, connect with today’s consumers, and fully leverage digital technology to impact consumers in a strategic and mutually-beneficial way.

While digital transformation is defined in many different...

By Jennifer Kyriakakis, 24 November 2016, 0 comments. Categories: Disruption, Networks, Operators.

The future of mobile: on-digital and on-demand

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Consumers, particularly the millennial generation, use internet services to get them what they want, on their terms. Whether it’s ordering food from a restaurant of their choice through Deliveroo, booking a taxi any time of the day with Uber, or ordering clothing on the fly from ASOS – they have control over, and can get instant gratification from these services....

By Jennifer Kyriakakis, 23 June 2016, 0 comments. Categories: Consumers, Customer Service, Disruption.

Opinion: CSPs must evolve their billing systems to mobilise the enterprise

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The consumer mobile experience has evolved and communications service providers (CSPs) are now empowering subscribers by giving them the ability to purchase data top-ups, access services on-demand and view accurate balances instantaneously. However, this advanced billing experience, enabled through real-time business support systems (BSS), is currently limited to the consumer...

By Jennifer Kyriakakis, 05 October 2015, 0 comments. Categories: Billing, Industry, Operators.

Digital watch, Digital TV… Digital CSP?

(Image Credit: Phil Dowsing Creative)

Consumer attitudes and behaviours in the telecoms space have changed dramatically in the last decade. In the past, we used our mobiles sporadically for calls and messaging. Now, we’re a society attached to our smartphones day in, day out, using them as a gateway to one another and to the Internet. New studies have...

By Jennifer Kyriakakis, 15 October 2014, 1 comment. Categories: Consumers, Industry, Marketing, Research.