The SME opportunity: Bill shock and customer data
You might have heard about a story appearing in the press recently, which reported that a UK customer was hit with two bills which amounted to a staggering £19,000. While originally intent on the bill being paid, it later emerged the cost was a result of a fault with the customer's device, which was (unexpectedly) sending and receiving vast amounts of data, and the bill was ultimately waived.
Blackberry service improves but brand damage is done
Blackberry assured its users that services across Europe, the Middle East, Africa and India were ‘operating with significant improvement’ this morning, following a disastrous three day outage.
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