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The SME opportunity: Bill shock and customer data
You might have heard about a story appearing in the press recently, which reported that a UK customer was hit with two bills which amounted to a staggering £19,000. While originally intent on the bill being paid, it later emerged the cost was a result of a fault with the customer's device, which was (unexpectedly) sending and receiving vast amounts of data, and the bill was ultimately waived.
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Blackberry service improves but brand damage is done
Blackberry assured its users that services across Europe, the Middle East, Africa and India were ‘operating with significant improvement’ this morning, following a disastrous three day outage.
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