Telcos keen to utilise emerging tech – but it’s a struggle to get there

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It’s a theme which is as old as the hills. Can telcos, not traditionally renowned for their speed and flexibility, keep up with new and innovative technologies? According to a new piece of research from KPMG, the answer is: sort of.

The study, which polled 580 senior executives across 16 countries, found that for telcos who have been proactive in adopting new technologies, more than half (58%) have seen a positive impact on their business operations. Yet just over one in 10...

By James Bourne, 02 February 2017, 0 comments. Categories: IoT, Operators, OTT Services, Research.

A four step guide for telecom operators to thrive in today’s competitive ecosystem

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Most people today carry their opinions, cash, business transactions, and even relationships in their mobile devices — more specifically, in a host of free, ‘over the top’ (OTT) applications, cluttering their smartphones. Sure, life is more convenient than ever. But this oversimplification of human lives has significant implications for telecom operators like you, whose traditional cash cows — mobile voice calls and messaging — now face existential...

By Karan Puri, 05 January 2017, 0 comments. Categories: NFV, Operators, OTT Services, SDN.

How telecom operators can harness the IoT to grow revenues and boost loyalty

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The world of communications is undergoing a transformation. Amidst increasing competition from over-the-top providers, telecom service providers are facing revenue shrinkage, shrinking margins and growing subscriber churn in their consumer-focused business. In order to ensure relevance & long term sustainability in a fast-evolving marketplace, telcos need to move beyond just providing connectivity and security services. For this, telecom companies need to develop newer business...

By Anil Ganjoo, 23 December 2016, 0 comments. Categories: IoT, Operators, OTT Services.

The telco opportunity amidst challenges: A holistic digital strategy for success

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Today, the world of communications and collaboration is undergoing a radical shift with the potential to disrupt the dynamics of the telecom industry forever.

A plethora of disruptive trends have taken over the entire ecosystem, significantly altering the rules of the game, impacting business, operating and financial models, measurement metrics as well as customer experience and expectations. For examples, players such as over the top (OTT) are bringing in a fresh wave of...

By Karan Puri, 14 November 2016, 0 comments. Categories: Networks, Operators, OTT Services.

How the global mobile messaging market competition continues to escalate

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Mobile network service provider revenue loss from 'grey route' application-to-person (A2P) traffic will amount to $62 billion over the next six years, despite the increased deployment of security measures, according to the latest worldwide market study by Juniper Research.

Historically, the A2P service offering was used for mobile alerts or as a billing methodology and transport for simple content and services - both for one-off downloads or actions (such as voting) and for recurring...

By David H. Deans, 07 October 2016, 0 comments. Categories: Apps, Content, Operators, OTT Services.

Billing models in a digital age: How operators can adapt to keep pace with demand

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Digitalisation has had a huge impact on how we use our phones, with consumers now expecting to access data-rich services such as social platforms, videos and emails, on the go via their smartphone or tablet. This in turn has impacted billing and charging models, resulting in customers buying an increasing number of flat rate and all-you-can eat packages, made up of app-specific service bundles.

On the surface, this should make things simpler for operators to:

  • Reduce the number of complex tariff structures they need to...

By Philippe Barbotin, 30 September 2016, 0 comments. Categories: Billing, Operators, OTT Services.

How in an OTT landscape telcos can be challengers too

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Telcos are at the heart of digital innovation in industries such as media, banking and automotive, but are they lagging behind in the digital transformation of their own businesses? Is it really possible to do A while aggressively and boldly pursuing B? 

Of course, they are facing their own strategic challenges including increasing competition from mobile virtual network operators (MVNOs) such as Go Mobile and Tesco Mobile. ...

By Paul Bowman, 21 September 2016, 0 comments. Categories: Content, Customer Service, Operators, OTT Services.

Are operators fully equipped for digital disruption in the telecoms business?

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Nowadays, digital disruption is a catchphrase touted in many boardrooms. It permeates all industries and changes many business ecosystems. So what is it and how does it impact the communications services business?

The scope of the telecom business has changed. Communications and connectivity have become deeply embedded in other value chains. Take Spotify or WhatsApp, for example, which are embedded in a mobile subscription, or a HBO package, which is embedded in a household broadband...

By Ville Syrjänen, 14 September 2016, 0 comments. Categories: Connectivity, Content, IoT, Operators, OTT Services.

Why more pay-TV providers in Europe are offering streaming video

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Streaming video entertainment services, such as those available from Netflix and Amazon, have already had a significant impact on the pay-TV sector in North America. As a result, European pay-TV operators that witnessed this disruption are eager to consider options that would enable them to transform their business.Amazon Video has announced it will be launching its Amazon Streaming Partners Program (ASPP) in Europe. Amazon operates a platform business model for video; it provides flexible video entertainment services to consumers and content rights holders, plus it's already present in...

By David H. Deans, 15 August 2016, 0 comments. Categories: Content, OTT Services, Smart TV.

Three steps to improve telcos’ customer experience in an increasingly agile world

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As customer experience fast becomes a key determinant of success for CSPs, every individual within an organisation will hold some responsibility over it and there is more pressure than ever for businesses to invest in new solutions to manage the needs of their customers. In order to drive Customer Experience Management (CEM) forward in today’s increasingly agile world, CSPs must work to reshape business models to understand the fast changing needs of their customers and provide...

By Udayan Kelker, 01 August 2016, 0 comments. Categories: Content, Customer Service, Operators, OTT Services.

Western Europe OTT video will reach $14.6bn by 2021

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Online video entertainment has disrupted most legacy media companies that refused to acknowledge the market opportunities beyond traditional pay-TV services. This shift has become a global phenomenon. The impact and implications are far-reaching.

Western European over-the-top (OTT) television and video revenues will more than double between 2015 and 2021. However, growth rates within each nation will vary considerably, according to findings from the latest market study by Digital...

By David H. Deans, 20 July 2016, 0 comments. Categories: Broadcast, OTT Services, Smart TV.

The question of ‘digitalisation’ for OTT providers and for consumers

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In recent times, “digital transformation” has become a buzz phrase used in many different contexts to refer to the transformation that many businesses in the world are either going through or trying to achieve. It’s more or less a reference phrase within telecom businesses today, used to package many things together, with the main focus being on technologies; from new ways of customer on-boarding using multi-channel interfaces, through to e-invoicing, video-on-demand and...

By Indrajit Chaudhuri, 15 June 2016, 0 comments. Categories: Marketing, OTT Services.

Staying agile in an OTT world: Why operators are still slow off the mark in digital services

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With the arrival of OTT content providers, the way we use our phones has undoubtedly changed. Facebook, WhatsApp, Viber and Skype dominate the communications markets and new services are being launched with increasing rapidity, and operators have found themselves with eroding profits and now face the question of how to become better service providers in order to keep up with these digital disruptors. Reports from

By Timo Ahomäki, 01 April 2016, 1 comment. Categories: Operators, OTT Services.

#MWC16: RCS steps forward as Google and GSMA launch client with operators

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RCS, or Rich Communication Services, is how operators will continue the fight against feature-rich OTT services like WhatsApp through an interoperable standard enabling things like group messaging, IP voice calls, and file sharing between networks. 

As traditional SMS use declines, it will be RCS which hopes to retain those...

By Ryan Daws, 22 February 2016, 0 comments. Categories: Apps, Disruption, Google, Industry, Innovation, OTT Services, Standards.

Global telecom API platform market to hit £3.4bn by 2022

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The latest report on the global telecom API industry from Market Research Engine argues the market is projected to see CAGR of over 19% in the period 2015–2022 and is slated to see valuation in excess of $5 billion (£3.4 billion) by 2022.

Drastic growth in the mobile applications market has ensured demand for telecom APIs and telecom companies own several APIs. The requirement for API management is on the rise as more telecom operators are going digital in addition to...

By Telecoms Tech, 11 February 2016, 0 comments. Categories: Developers, OTT Services, Research.

Opinion: Is the world ready for RCS?

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Few people outside the mobile industry paid attention to Rich Communication Services (RCS) until Google announced in September 2015 that it had acquired Jibe Mobile, a company at the forefront of RCS development. But what impact will this have on the future of RCS and the humble SMS in a climate where OTT messaging apps are becoming more and more popular by the day?

The...

By Kevin Panzavecchia, 28 January 2016, 2 comments. Categories: Disruption, Industry, Innovation, Mobile, OTT Services.

Google acquires Jibe Mobile – backs it to lead Rich Communications standard

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Earlier this week, we reported on new research from Juniper which points towards OTT voice providers expecting to witness a fivefold revenue increase over the next five years at the expense of traditional operators' voice revenue – which is on a serious decline. 

Part of the reason for this decline in voice revenue...

By Ryan Daws, 01 October 2015, 0 comments. Categories: Consumers, Disruption, Google, Industry, Innovation, OTT Services, Standards.