The SME opportunity: Bill shock and customer data
You might have heard about a story appearing in the press recently, which reported that a UK customer was hit with two bills which amounted to a staggering £19,000. While originally intent on the bill being paid, it later emerged the cost was a result of a fault with the customer's device, which was (unexpectedly) sending and receiving vast amounts of data, and the bill was ultimately waived.
Business requirements vs. functional requirements
Many analysts struggle with understanding the differences between business requirements and functional requirements. Some people even think they are the same, but I want to assure you that they are not. To be clear, in defining requirements, there are actually four types of requirements that should be defined: business requirements, stakeholder requirements, solution requirements, and transition requirements.
Common Misconceptions about VoIP
We recently consulted with a prospect regarding their aging Nortel phone system. They realized they needed to upgrade, they were aware of the technological advances since they installed the (used) Nortel PBX over 10 years ago, but there were many areas in which they were either mistaken or misinformed.
Blackberry service improves but brand damage is done
Blackberry assured its users that services across Europe, the Middle East, Africa and India were ‘operating with significant improvement’ this morning, following a disastrous three day outage.
Indian IT industry Staring at an Era of low margins :: The need to Innovate!
IT companies have to really strive hard to innovate and develop software products and assets that can bring value and new revenue streams. Cloud computing offers a playing ground and presents a significant opportunity to innovate and develop assets for IT firms to climb up the value chain.
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