Telcos keen to utilise emerging tech – but it’s a struggle to get there

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It’s a theme which is as old as the hills. Can telcos, not traditionally renowned for their speed and flexibility, keep up with new and innovative technologies? According to a new piece of research from KPMG, the answer is: sort of.

The study, which polled 580 senior executives across 16 countries, found that for telcos who have been proactive in adopting new technologies, more than half (58%) have seen a positive impact on their business operations. Yet just over one in 10...

By James Bourne, 02 February 2017, 0 comments. Categories: IoT, Operators, OTT Services, Research.

A four step guide for telecom operators to thrive in today’s competitive ecosystem

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Most people today carry their opinions, cash, business transactions, and even relationships in their mobile devices — more specifically, in a host of free, ‘over the top’ (OTT) applications, cluttering their smartphones. Sure, life is more convenient than ever. But this oversimplification of human lives has significant implications for telecom operators like you, whose traditional cash cows — mobile voice calls and messaging — now face existential...

By Karan Puri, 05 January 2017, 0 comments. Categories: NFV, Operators, OTT Services, SDN.

How telecom operators can harness the IoT to grow revenues and boost loyalty

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The world of communications is undergoing a transformation. Amidst increasing competition from over-the-top providers, telecom service providers are facing revenue shrinkage, shrinking margins and growing subscriber churn in their consumer-focused business. In order to ensure relevance & long term sustainability in a fast-evolving marketplace, telcos need to move beyond just providing connectivity and security services. For this, telecom companies need to develop newer business...

By Anil Ganjoo, 23 December 2016, 0 comments. Categories: IoT, Operators, OTT Services.

The telco opportunity amidst challenges: A holistic digital strategy for success

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Today, the world of communications and collaboration is undergoing a radical shift with the potential to disrupt the dynamics of the telecom industry forever.

A plethora of disruptive trends have taken over the entire ecosystem, significantly altering the rules of the game, impacting business, operating and financial models, measurement metrics as well as customer experience and expectations. For examples, players such as over the top (OTT) are bringing in a fresh wave of...

By Karan Puri, 14 November 2016, 0 comments. Categories: Networks, Operators, OTT Services.

How the global mobile messaging market competition continues to escalate

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Mobile network service provider revenue loss from 'grey route' application-to-person (A2P) traffic will amount to $62 billion over the next six years, despite the increased deployment of security measures, according to the latest worldwide market study by Juniper Research.

Historically, the A2P service offering was used for mobile alerts or as a billing methodology and transport for simple content and services - both for one-off downloads or actions (such as voting) and for recurring...

By David H. Deans, 07 October 2016, 0 comments. Categories: Apps, Content, Operators, OTT Services.

Billing models in a digital age: How operators can adapt to keep pace with demand

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Digitalisation has had a huge impact on how we use our phones, with consumers now expecting to access data-rich services such as social platforms, videos and emails, on the go via their smartphone or tablet. This in turn has impacted billing and charging models, resulting in customers buying an increasing number of flat rate and all-you-can eat packages, made up of app-specific service bundles.

On the surface, this should make things simpler for operators to:

  • Reduce the number of complex tariff structures they need to...

By Philippe Barbotin, 30 September 2016, 0 comments. Categories: Billing, Operators, OTT Services.

How in an OTT landscape telcos can be challengers too

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Telcos are at the heart of digital innovation in industries such as media, banking and automotive, but are they lagging behind in the digital transformation of their own businesses? Is it really possible to do A while aggressively and boldly pursuing B? 

Of course, they are facing their own strategic challenges including increasing competition from mobile virtual network operators (MVNOs) such as Go Mobile and Tesco Mobile. ...

By Paul Bowman, 21 September 2016, 0 comments. Categories: Content, Customer Service, Operators, OTT Services.

Are operators fully equipped for digital disruption in the telecoms business?

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Nowadays, digital disruption is a catchphrase touted in many boardrooms. It permeates all industries and changes many business ecosystems. So what is it and how does it impact the communications services business?

The scope of the telecom business has changed. Communications and connectivity have become deeply embedded in other value chains. Take Spotify or WhatsApp, for example, which are embedded in a mobile subscription, or a HBO package, which is embedded in a household broadband...

By Ville Syrjänen, 14 September 2016, 0 comments. Categories: Connectivity, Content, IoT, Operators, OTT Services.