Telecoms Tech

At Cisco’s recent contact center analyst conference, executives from its Collaboration Technology Group (CTG) gave insight into the success of the company’s current product segmentation mix, and the thinking behind some of its market movements of recent years.

The essential components of the mobile Internet -- network, device and application -- are all undergoing changes, along with the ongoing evolution of mobile communication industry.

If everything goes as planned, LTE will be deployed in more than 340 cities but the focus is in some 100 major markets where demand for wireless broadband is strong. China Mobile wants LTE to cover as many as 300 million people.

As financial institutions look to restore consumer trust and respond to the new service expectations wrought by the impact of smartphones and digital commerce, delivering a stronger customer experience has become a top business imperative.

The EFF (Electronic Frontier Foundation) has released its ‘Who has your back?’ report for 2013, its third edition. As a company whose tagline is “defending your rights in the digital world”, this document helps consumers understand the service providers they can trust.

The last few weeks for both BT and TalkTalk have been interesting for UK telecoms - some may say slightly pathetic - but a lot is at stake for the broadband companies’ financial future.

Research conducted by MDS has found that 75% of IT and telecoms decision-makers are looking to move towards a Unified Communications (UC) infrastructure in the next 12 months; good news for operators looking for additional revenue streams from the business segment.

Virtually everything in our lives has gotten more expensive over the years; such as housing, cars, postage stamps, food and energy. Yet telecommunications and broadband service costs continue to plummet...