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An Agile Cisco is an innovative Cisco
At Cisco’s recent contact center analyst conference, executives from its Collaboration Technology Group (CTG) gave insight into the success of the company’s current product segmentation mix, and the thinking behind some of its market movements of recent years.
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Top 3 mobile service innovation demands in China
The essential components of the mobile Internet -- network, device and application -- are all undergoing changes, along with the ongoing evolution of mobile communication industry.
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Revolution required to redefine the customer experience in financial services
As financial institutions look to restore consumer trust and respond to the new service expectations wrought by the impact of smartphones and digital commerce, delivering a stronger customer experience has become a top business imperative.
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How a call center translation service went mainstream
Virtually everything in our lives has gotten more expensive over the years; such as housing, cars, postage stamps, food and energy. Yet telecommunications and broadband service costs continue to plummet...
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Dish Network and Softbank compete for Sprint
Dish Network has made a $25.5bn counter offer for US mobile operator Sprint. Dish’s bid is $5.5bn more than Softbank’s offer, which creates a significant dilemma for Sprint. Whatever the outcome, Sprint is likely to suffer as negotiations continue over the coming months.
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What is the best migration path to LTE?
Racing to LTE is well under way with over 145 commercial LTE networks launched on a global basis according to GSA. Yet, a lot of operators are still evaluating what is the right migration path to enable single, converged mobile backhaul infrastructure to carry voice, data and video for 2G, 3G and LTE.
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Openness, from the top down: SDN for service providers
Software-Defined Networking (SDN) looks certain to reshape the networking industry landscape. However, despite a couple of years at the forefront of the industry’s attention, just what SDN will mean in different contexts remains unclear. Amidst the confusion, a couple of key points have had a tendency to come out of focus.
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Why 4G LTE mobile subscribers will double by 2014
The rapid adoption of 4G LTE mobile broadband technology is likely in the next two years, with the subscriber number doubling from an estimated 105 million subscribers this year to nearly 220 million in 2014, according to the latest market study by Juniper Research.
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ARCEP’s refarming decision presents operators with a 4G opportunity
ARCEP, the French communications regulator, has announced that from October 1, 2013 Bouygues Telecom will be permitted to refarm its spectrum in the 1800MHz band in order to provide 4G services. The regulator has decided to lift the GSM restrictions from Bouygues’ 1800MHz license, provided that it relinquishes a certain amount of its holding beforehand.
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Vendors and telcos need to address the “reality gap”
One particular, overarching, issue we view as the “reality gap”: vendors such as SAS offer sophisticated data integration and data mining tools that can help telcos overcome problems stemming from fragmented data, but while telcos see the value of such tools, they struggle every day with internal adoption barriers rooted in non-technical concerns, such as departmental rivalries and a reluctance to share data.