Telecoms Tech

At Cisco’s recent contact center analyst conference, executives from its Collaboration Technology Group (CTG) gave insight into the success of the company’s current product segmentation mix, and the thinking behind some of its market movements of recent years.

Every year, the world community faces a variety of natural disasters including earthquakes, fires, floods, storms, and droughts. In response to these realities, many nations have developed sophisticated emergency response capabilities. These continue to be maintained at peak levels through ongoing programs of review and reassessment.

As financial institutions look to restore consumer trust and respond to the new service expectations wrought by the impact of smartphones and digital commerce, delivering a stronger customer experience has become a top business imperative.

The mobile payments market has long been gestating in developed markets, and is now finally starting to gain momentum in terms of product launches and levels of investment from significant players across the financial services, IT, and telco markets. However, it is clear that the market is unlikely to reach a big bang moment, and will instead continue to evolve on several fronts at once.

The recently published Ovum report, China Is Hotbed for OC Industry Change, highlights Chinese optical component supplier growth, the drivers leading to their ascension, and the problems transceiver vendors are facing.

Dish Network has made a $25.5bn counter offer for US mobile operator Sprint. Dish’s bid is $5.5bn more than Softbank’s offer, which creates a significant dilemma for Sprint. Whatever the outcome, Sprint is likely to suffer as negotiations continue over the coming months.

City CIOs need to understand how technology can be used to make their arena more economically competitive. There is a school of thought that says that the main competitive edge for a city is not location but accessibility – and on a global stage that means the airports. Indeed, many cities are becoming transport hubs where the city supports the airport rather than the other way around.

Oracle’s pending acquisition of Tekelec furthers its ambitions to provide leadership and a one-stop shop for CSPs looking to build more efficient, intelligent networks while tapping new revenue sources. CSPs will need to weigh the benefits and risks of the integrated solution Oracle is building.