Digital watch, Digital TV… Digital CSP?

With the cost of running a call centre adding up to anything between £13-35 per call, it goes without saying that Communications Service Providers (CSPs) spend millions a year on customer care.

Marriott: The ethics of Wi-Fi blocking

Hotel-chain Marriott has caused a stir resulting in a $600,000 fine due to blocking customers Wi-Fi hotspots and using their advantageous position to charge a whopping $250 - $1000 per device to use the hotel's own service.